Senior Desktop Support
Eleven Recruiting
About Eleven Recruiting We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking a Senior Desktop Support Technician to join their team in San Francisco, CA! Responsibilties:
- Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone, and walk-up.
- Perform remote and on-site troubleshooting through efficient troubleshooting methodology.
- Test and deploy hardware and software solutions as part of new deployments, break-fix issues, and move-add-change.
- Provide best-in-class white-glove customer service through service management system, email, Teams, phone, and walk-up.
- Proactively reach out to customers about their technology needs and address issues before they occur.
- Follow up with customers to ensure their technology needs are being met and issues are resolved.
- Update and maintain technology knowledge base with customer-facing and internal troubleshooting documentation.
- Track and thoroughly detail technology issues through service management system.
- Identify issues, propose solutions, and test new technologies or process changes.
- Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions.
- Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems.
- Proven excellence in customer service, interpersonal and customer-facing skills.
- Strong listening and problem-solving skills.
- Provides prompt, clear, and ongoing communication with end users to define clear expectations.
- Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools.
- Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP.
- Experience with VDI, virtual desktops, imaging workstations, deploying, and troubleshooting break/fix hardware and peripherals.
- Understanding of servers; experience working with/troubleshooting onsite rack, router, switch, etc.
- Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops, and remote connectivity.
- Fluency with Microsoft Office and strong troubleshooting knowledge; O365/Azure a plus.
- Experience working with a service management system (ServiceNow, Remedy, Jira, etc.).
- Ability to diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely quickly and effectively.
- End user-focused, excellent communication skills, and best-in-class customer support.
- BSc/BA in IT, Computer Science, or relevant field is preferred.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Senior Desktop Support in San Francisco, CA vacancy
- A technology solutions firm based in San Francisco is seeking a motivated Systems Engineer to provide advanced server, desktop, and remote support. Candidates should possess significant experience with Windows Server and Active Directory and have a strong understanding...SeniorRemote work
$120k - $160k
...recognized legal organization with a strong international footprint and highly sophisticated, data-driven systems is seeking a Senior Desktop Support Engineer to join its technology and operations function. This role serves as a high-touch support partner to business...SeniorFull timeStrategic Employment
San Francisco, CA2 days ago- ...IS Client Systems Specialist - Senior The Information Services Department of the County... ...the most complex and varied technical support and training on use of personal computers... ...installation, and maintenance for software, desktop computer applications, virtual desktops,...SeniorWork experience placementNight shift
GovernmentJobs.com
Daly City, CA4 days ago - A technology company in San Francisco seeks experienced desktop app engineers to join their Claude product team. Candidates should have strong JavaScript/TypeScript skills and at least 5 years in software development with a focus on building robust desktop applications....Senior
- Requirements 5+ years of related IT work experience , Computer support related certifications or technical degree , Experience with support... ...end-user hardware, software, and services , Experience with desktop imaging or device management solutions , Strong interpersonal...SeniorWork experience placementWork at officeRemote work
$169.11k - $198.96k
...matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are... ...industry in order to move at the speed of life. The Role As a Senior Product Designer, you will lead design for some of Gametime's...SeniorImmediate startGametime United
San Francisco, CA14 days ago$116.48k - $158.08k
Desktop/Workstation Design Engineer Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking an experienced... ...to include automated server build processes. Provide support for an OS patching infrastructure such as HCL BigFix or Windows...SeniorFull timeWork at officeRemote workFlexible hours- Senior DevEx/CI (desktop/mobile) Engineer USA Senior Developer Experience and CI Engineer - desktop and mobile apps Remote - Anywhere About... ...) your work will be around reducing toil and building and supporting the automation and processes that enable us to reach 200 million...SeniorWork at officeRemote workHome officeVisa sponsorshipFree visaFlexible hours
$194k - $228k
...matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are... ...environment where people love to build together. The Role The Senior AI & ML Engineer is responsible for building and scaling the...SeniorGametime United
San Francisco, CA4 days ago- ...Sr. Level Desktop Support For Airports Interview: Video Visa: USC, GC, GC EAD, H4 Location: SFO or LAX. This is onsite from Day-1. Description: Sr. Level Desktop Support for Airports, such as SFO and LAX. Long term contract (5 yrs, but has historically 7 yrs)....SeniorLong term contract
ShiftCode Analytics
San Francisco, CA6 days ago $171k - $186k
...Position: We seek a strategic, technically strong Senior Manager of End User Services to lead and evolve support for a ~1,000-employee organization across... ...to-end service delivery, including Service Desk, Desktop Support, endpoint management, user lifecycle services...SeniorShift workVeracyte
South San Francisco, CA3 days ago$140k - $200k
Clutch Canada is seeking a Windows Desktop Application Developer to lead the design and architecture of native applications using Windows App SDK and WinUI. The ideal candidate will have 3+ years of experience with Windows development, a solid grasp of accessibility APIs...SeniorRemote jobFlexible hours- ...responsible for troubleshooting hardware and software issues. Candidates should have 5-9 years of experience within IT Helpdesk and Desktop support, strong communication skills, and knowledge of both Microsoft and Apple operating systems. This position involves providing...Senior
$33 - $39 per hour
TWIST BIOSCIENCE is looking for an IT Support Specialist to provide comprehensive technical support for our global workforce in South... ...candidate has at least 5+ years of experience in IT Helpdesk and Desktop support, with extensive knowledge in Windows and Mac operating...SeniorHourly pay- ...Insight Global is looking for two Desktop Support Engineers to join the team with one of our financial services clients. One technician will work in the San Francisco office and another technician will work in the Menlo Park office. The San Francisco office has between...Contract workWork at office
Insight Global
San Francisco, CA2 days ago $280k - $385k
A leading data and AI company seeks senior leaders to define the strategy for its security platform, focusing on Authentication. Candidates should have extensive experience in Data Security, leadership skills, and a strong communication background. The role offers a competitive...SeniorRemote workDatabricks
San Francisco, CA2 days ago- ...Follow IT service management process (incident, change, asset, request, etc.) which include tracking data, the submission, and timely updates of tickets. Interface with third-party support and PC equipment vendors as necessary. Occasional travel may be required....Remote work
Syntricate Technologies
San Francisco, CA4 days ago - ...Desktop Support Engineer Provides day-to-day onsite problem resolution for laptop, voice, print, smartphone, AV, and network problems within established enterprise guidelines. Installs, configures, and troubleshoots laptop systems, facilitates hardware and network repairs...Work at officeLocal areaRemote work
My3Tech Inc
San Francisco, CA4 days ago - ...Senior Director, Principal Gifts About the Company Philanthropic organization supporting Indigenous culture & individuals Industry Non-Profit Organization Management Type Non Profit Founded 2017 Employees 11-50 Categories ~ Non-Profit & Philanthropy...Senior
Confidential
San Francisco, CA1 day ago $93.6k - $113.4k
...role is on-site located in Brisbane, CA** In the role of Sr IT Support Technician, you will be responsible for providing all aspects... ...-cause analysis, and systems configuration. This is an onsite, desktop and lab support position and you will have the opportunity to use...SeniorFull timeWork at officeRemote workWorldwideCareDx, Inc.
Brisbane, CA1 day ago- An innovative tech platform is seeking a Senior Principal Software Engineer to lead the development of its next-gen API Platform. The role involves defining the technical vision, collaborating with various departments, and mentoring other engineers. The ideal candidate...SeniorRemote work
jobright.com
San Francisco, CA3 days ago $130k - $157k
...relationships and maximize fundraising efforts. The role requires strategic thinking and the ability to work collaboratively with senior leadership and program teams. With a focus on gifts of $500,000 and above, the position involves significant travel, developing solicitation...Senior$186k - $233k
...Programmer with over 14 years in oncology trials. The role entails leading studies, collaborating with teams, and overseeing programming support for regulatory submissions in a dynamic environment. This opportunity offers competitive pay, from $186,000 to $233,000, depending...Senior- Airbnb, Inc. is seeking a Senior Principal in Marketing Strategic Finance & Analytics to lead financial strategy and analytics across marketing. This role involves budget management, KPI setting, and providing analytical insights to drive growth. Ideal candidates will...Senior
- VC Stack in San Francisco is looking for a Principal-level investor to lead investment efforts and manage a team. This role requires at least 7 years of experience in venture capital, a proven track record of successful investments, and strong fundraising abilities. You...Senior
- ...access to an assortment of internal business applications and third-party applications. Team members are expected to provide customer support and coordinate with external teams while also documenting all interactions and approvals in a request tracking system. Knowledge...Work at officeRemote work3 days per week
Damco
San Francisco, CA4 days ago - ...seeking an experienced and forward-thinking Senior Manager of End User Services to lead the... ..., and continuous improvement of end user support across a dynamic organization of... ...services, including Service Desk operations, desktop and field support, endpoint management, user...Senior
Insight Global
South San Francisco, CA4 days ago $35 - $38 per hour
Payfuture Technologies is seeking a Desktop Support Analyst for their San Francisco location. This fully onsite position involves providing technical support to 15 employees, troubleshooting hardware/software issues, and improving service efficiency. The ideal candidate...Hourly pay- A leading staffing company is seeking two Desktop Support Engineers to work in their San Francisco and Menlo Park offices. The role involves supporting users in a financial services environment, handling Level 1 to Level 3 troubleshooting with Windows and Mac applications...Ongoing contractFull time
$25 - $30 per hour
...Desktop Support Specialist Location: 180 Montgomery Street, San Francisco Desktop support, imaging, asset management, customer support. Top two skills: Customer service and desktop skill set Work schedule: Monday – Friday 8 AM – 5 PM, with a chance for overtime...Immediate startMonday to FridayAA2IT
San Francisco, CA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Desktop Support. Be the first to apply!
Related searches
- senior game producer San Francisco, CA
- senior manager process engineering San Francisco, CA
- senior manufacturing engineer San Francisco, CA
- senior director fp&a San Francisco, CA
- senior manager clinical operations San Francisco, CA
- senior lead project manager San Francisco, CA
- senior manager quality engineering San Francisco, CA
- senior device engineer San Francisco, CA
- senior full stack developer San Francisco, CA
- senior manufacturing manager San Francisco, CA