Assistant Rooms Executive
Full-time
Marriott International
JOB SUMMARY Assists in successfully executing all operations in the rooms area departments (including Front Office, Engineering/Maintenance and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Assists in leading specific team while meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience
• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities
• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations.
• Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands and complies with loss prevention policies and procedures. Contributing Information to Support Managing to Budget
• Verifies accuracy of room rates to maximize revenue opportunities.
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service
• Participates as needed in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance.
• Empowers employees to provide excellent customer service within guidelines. Managing and Conducting Human Resources Activities
• Participates in department meetings and continually communicates a clear and consistent message regarding the Room Operations goals to produce desired results.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Participates in the employee performance appraisal process.
• Coaches, counsels and encourages employees.
• Interviews and assists in making hiring decisions.
• Participates in employee progressive disciplinary procedures as required.
• Schedules employees to business demands and for tracks employee time and attendance.
• Assists in performing the payroll function.
• Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
• Drives positive employee engagement by conducting the department feedback sessions and creating action plans to address open concerns. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities
• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations.
• Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands and complies with loss prevention policies and procedures. Contributing Information to Support Managing to Budget
• Verifies accuracy of room rates to maximize revenue opportunities.
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service
• Participates as needed in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Observes service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance.
• Empowers employees to provide excellent customer service within guidelines. Managing and Conducting Human Resources Activities
• Participates in department meetings and continually communicates a clear and consistent message regarding the Room Operations goals to produce desired results.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Participates in the employee performance appraisal process.
• Coaches, counsels and encourages employees.
• Interviews and assists in making hiring decisions.
• Participates in employee progressive disciplinary procedures as required.
• Schedules employees to business demands and for tracks employee time and attendance.
• Assists in performing the payroll function.
• Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
• Drives positive employee engagement by conducting the department feedback sessions and creating action plans to address open concerns. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Assistant Rooms Executive in Clayton, NC vacancy
$94.9k - $130.5k
...Become a part of our caring community Humana Georgia is seeking a Provider Contracting Executive to support the development, negotiation, implementation, and management of provider network agreements across Georgia. This role is responsible for building and maintaining...SuggestedFull timeContract workTemporary workApprenticeshipWork at officeRemote workWork from homeHome office- ...Associates Family Dentistry is looking for a Full-time Hygiene Assistants in the Triangle Area! Are you tired of going to work with no... ...cleaning & sterilization and post-op sanitization of treatment rooms Prepares dental materials and equipment as needed for the scheduled...SuggestedFull timeTemporary workFlexible hours
Riccobene Associates Family Dentistry
Clayton, NC13 days ago - ...and sit-down), loading/unloading trailers, and preparing shipments Inspecting equipment and warehouse areas daily, including cold rooms and freezers Transporting supplies, including hazardous materials, within safety guidelines Maintaining up-to-date training...SuggestedTemporary workWork at officeDay shift
Kelly Services
Clayton, NC7 days ago - ...fast-paced, growing, 20-person marketing company here in Raleigh. And basically, I'm looking for that perfect "I can do it all" Executive Assistant. You see, we rock at marketing and connecting with clients. But, all of the admin and office stuff? Not so much. That's where...SuggestedCasual workWork at office
$65k
...growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain...SuggestedFull timeFlexible hoursThe Wagner Agency
Clayton, NC12 days ago- Job Details: Level: Experienced, Job Location: Clayton- Flowers - Clayton, NC 27520, Position Type: Full Time, Education Level: Not Specified, Travel Percentage: None, Job Shift: Any, Job Category: Health Care, Qualifications:Full timeShift work
Riccobene Associates Family Dentistry
Clayton, NC4 days ago $725 per month
...Eligibility: Medical, Dental, Vision insurance, 401(k), Associate assistance program, Employee discounts, Referral program, Early access to... ...financial performance, and regulatory compliance. Creates and executes the business plan and develops the team to become a preferred...Hourly payFull timeTemporary workPart timeLocal areaFlexible hoursShift workNight shiftAfternoon shiftBrookdale Hockessin
Smithfield, NC2 days ago- Job Description Job Description Our retail specialists should have a strong knowledge of home décor trends, fashion, gifts and accessories. The sales team at The Market is responsible for ensuring that our customers are wowed by their experience from the merchandising...Local areaFlexible hoursWeekend workAfternoon shift
Three Little Birds Home Decor
Clayton, NC23 days ago - ...Provide best-in-class customer service by promptly greeting guests, assisting them with their video gaming needs, recommending additional... ...and fixtures, as well as transferring products from the stock room to the front of the store, ensuring that all products are well-...Temporary workSeasonal workLocal areaFlexible hoursNight shift
GameStop Inc
Smithfield, NC17 days ago - ...corporatecrequirements. Directs analytical method validations and QC execution to assure that appropriate information is collected,... ...participates in site and Grifols BioScience Group (BIG) Committees; Assist in establishing GT Quality Policies and Procedures; Maintains and...Contract work
Grifols
Clayton, NC7 days ago - ...The Seasonal Inventory Control Associate assists the Receiving and Inventory Control... ...timely fashion and maintaining the stock room in a clean and organized manner. SEASONAL... ...information through the appropriate systems. Execute all RTVs, orders, transfers, re-tickets...Hourly payTemporary workSeasonal workWork at officeLocal areaFlexible hoursShift workNight shift
Boot Barn
Garner, NC1 day ago - ...administrative and front desk operations, which include answering incoming calls and scheduling appointments. Assist medical staff with the maintenance of treatment rooms. Collaborate with the clinic team to achieve monthly sales goals. Complete clinic operational tasks on...Part timeVisa sponsorshipDay shiftAfternoon shift3 days per week
Milan Laser
Garner, NC5 days ago - ...sales using additional benefits such as BOPIS and curbside pickup Assist with planogram changes including store map, wall, fixture, &... ...the maintenance of the mother ship; you'll help keep the stock room organized and the store tidySmells like Team Spirit – you love communicating...Seasonal work
Hot Topic
Smithfield, NC2 days ago - Walmart Stores | Medical, Dental, Vision, Rx + 401(k) with match + PTO + 100% Reimbursement of Tuition & Books | 805 Town Centre Boulevard | Responsibilities: Unload trucks; Sort products in the backroom; Stock products on shelves; Engage vendors and drivers; Greet customers...Immediate start
Wal-Mart Stores , Inc.
Clayton, NC1 day ago - ...ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers with product selection, and provide expert advice to enhance the shopping experience. They drive sales, maintain store...Full timeFlexible hoursNight shiftDay shift
ALLDATA
Clayton, NC1 day ago - ...administrative and front desk operations, which include answering incoming calls and scheduling appointments. Assist medical staff with the maintenance of treatment rooms. Collaborate with the clinic team to achieve monthly sales goals. Complete clinic operational tasks on...Part timeVisa sponsorshipDay shiftAfternoon shift3 days per week
Milan Laser Hair Removal
Garner, NC1 day ago - ...14 weeks paid parental & 6 weeks paid family medical leave Free access to Novo Nordisk-marketed pharmaceutical products Tuition Assistance Life & Disability Insurance Employee Referral Awards At Novo Nordisk, you will find opportunities, resources, and mentorship to help...Work at officeLocal areaWorldwide
Novo Nordisk
Clayton, NC1 day ago $12.5 - $14 per hour
...are looking for a fun part-time job or a leadership position with room for growth, at Sun Tan City, you are in the right place.Join Our... ...as clients leave and engaging new clients upon their arrival.Assists with maintaining cleanliness of salon tanning rooms, lobby area,...Part timeSun Tan City
Garner, NC18 hours ago- ...Assistant Manager Level Management Position Type Full Time Job Shift 4:00am - 3:00pm Education Level High School Travel Percentage Up to 25% Category Restaurant Operations Description What truly sets us apart is our entrepreneurial spirit. We build amazing teams...Full timeLocal areaShift work
Biscuitville
Clayton, NC5 days ago - ...positive attitudeStrong interpersonal skillsAble to organize and prioritize workMust be punctualMust be organizedMust have great attention to detailMust be a team-playerWe offer great compensation and benefits package, and room for professional growth and development....
Rainbow Shops
Knightdale, NC1 day ago - ...We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: ~ Assist with store functions and day-to-day store activities ~ Help...Full timeContract workSeasonal work
Dollar Tree
Clayton, NC5 days ago - DescriptionYou are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary...
Taco Bell
Clayton, NC3 days ago - ...Assistant Manager Lead, grow, and make an impact with Taco Bell! Taco Bell is growing again - and we're looking for passionate, people... ...the Restaurant General Manager is not on site Manage shift execution, labor, and financial goals Coach and develop team members...Hourly payTemporary workShift work
KFC
Clayton, NC1 day ago $16 per hour
...consumers discover the product that inspires them - from living rooms to locker rooms - to move dream and dare. Youre in the store... ...eligible family members from Nike Converse and Jordan Tuition Assistance of up to $5250 per calendar year (Eligibility Varies) Accrued...Hourly payFull timeTemporary workPart timeSeasonal workRelocation packageFlexible hoursShift workNight shiftAfternoon shiftNIKE
Smithfield, NC16 days ago$13 - $23 per hour
Petco Stockers and Receivers are responsible for unloading delivery trucks, organizing inventory in the stockroom, stocking shelves, rotating inventory, building product displays, and keeping storage and sales floors organized. Overnight stockers focus on replenishing inventory...Hourly payFull timeNight shiftPetco
Clayton, NC5 days ago$14 - $18 per hour
Tractor Supply Stockers and Receivers unload freight, organize warehouse inventory, stock shelves, build merchandise displays, assist with inventory counts, help customers load heavy merchandise such as feed or equipment, and maintain a clean and organized store and stockroom...Hourly payNight shiftTractor Supply
Clayton, NC2 days ago$15 - $21 per hour
Lowe’s is seeking Receivers / Stockers to support store operations by unloading deliveries, organizing inventory, stocking shelves, and preparing merchandise for the sales floor. Receivers and Stockers are responsible for unloading trucks, checking in shipments, organizing...Hourly payFull timePart timeShift workNight shiftLowe's
Clayton, NC5 days ago- ...Assistant In Training/Assistant Manager We are excited to open a brand new store at the... ...four areas: Front 5, sales floor, fitting rooms, and the register area Knowledgeable of... ...well as completing the mid-week check in Execute actions from department calendars and...Hourly payWork at officeAll shiftsFlexible hoursShift workDay shiftAfternoon shift
- Hygiene Assistant Clayton- Flowers - Clayton, NC 27520 Overview Level Experienced Position Type Full Time Job Shift Any Education Level Not Specified Travel Percentage None Category Health Care Riccobene Associates Family DentistryFull timeShift work
- ...Responsibilities With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide... ...and fixtures, and move products from the stock room to the front of the store to ensure that all products...Full timeLocal areaWorldwideFlexible hoursShift workNight shift3 days per week
GameStop
Garner, NC2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Assistant Rooms Executive. Be the first to apply!
Related searches
- conference assistant Clayton, NC
- credentialing assistant Clayton, NC
- regulatory affairs assistant Clayton, NC
- closing assistant Clayton, NC
- biology assistant Clayton, NC
- plumbing assistant Clayton, NC
- greenhouse assistant Clayton, NC
- dialysis assistant Clayton, NC
- time assistant Clayton, NC
- scanning assistant Clayton, NC