Customer Relations Associate

Customer Relations Associate (Contact Center)

Your future is calling at HTC. Inside our Call Center, you can play a major role keeping members happy and connected to the products and services they need most. Help HTC maintain fulfilling relationships with members, and grow your career along the way.

By leading at the front line of our cooperative, you'll offer customized solutions, identify sales opportunities, and provide service for our members. You'll bring your strong skills in relationship building and conflict resolution to motivate members to continue using our products. That means working with creative negotiation and sales techniques in a fast-paced environment.

What is on the line? Under general supervision, a Customer Relations Associate in our Call Center accepts, solicits, and processes new sales of all lines of business, including but not limited to, telephone, cable television, broadband, wireless, and all ancillary products and services associated with the business lines.

While this position is part of HTC's Call Center queue, position could be filled at the Georgetown Branch office or the Conway Main office.

Requirements

Completed a high school degree or GED and be seeking an Associate's or Bachelor's level degree in a Business related degree

Understanding of latest technology

Customer service experience preferred

Ability to work flexible hours including Saturday's, call-out, call-in, shift work, and some holidays

What Makes a Successful Customer Relations Associate (Contact Center)?

Positive attitude • Empathy • Responsibility • Calm under pressure • Excellent customer service skills

This Isn't Your Average Gig.

This is a foot in the door with the nation's largest telecommunications cooperative.