Guest Relations Officer

Guest Relations Officer

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to crafting extraordinary experiences for our cherished members. Join us in creating moments of unparalleled warmth and hospitality, where every detail is thoughtfully orchestrated to exceed the expectations of our discerning members.

Essential Duties and Responsibilities:

• Welcome clients and their guests with genuine warmth, ensuring each encounter is adorned with a heartfelt smile and sustained eye contact, fostering an immediate sense of belonging
• Provide a prompt and courteous welcome to all guests upon their arrival
• Acting as way-finders and hospitality services resource for all guests
• Assist with lobby flow including employee and visitor cues to elevators
• Building and maintaining a relationship with employees and repeat guests, enhancing their over-all experience; use surnames when obtained
• Be actively engaged with guests, employees & clients; identifying and anticipating their needs, aiming to exceed expectations at every opportunity
• Escort guests to their destination as required
• Handle all in person, phone and email communications with professionalism, ensuring that information is gathered accurately
• Ensure that First Class Guest/Client service levels are maintained during peak & off-peak periods of the day
• Safeguard the well-being of our members and staff by diligently adhering to security, fire, health, and safety protocols, fostering an environment of trust and security. Operate the Evening Meal Program Operation from 6pm – pm
• Retrieve food deliveries from personnel
• Organize food deliveries by alphabetical order to ensure ease in employees retrieving their food delivery
• Responsible for all general Lobby & Evening Meal Program duties as required

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA. Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.