Dispatcher & Customer Service Manager

Job Description

Job Description

Dispatcher & Customer Service Manager

Leadership Opportunity | Mr. Rooter Plumbing

We are seeking a Dispatcher & Customer Service Manager to lead, train, and elevate our dispatch and customer service team. This is a key leadership role responsible for driving operational efficiency, customer satisfaction, and team performance.

Due to company growth, this position is ideal for an experienced dispatcher, office manager, or customer service leader who thrives in a fast-paced service environment and is ready to take the next step in their career.

Why Join Our Team

• Competitive salary based on experience
• Performance-based incentives
• Paid time off
• 401(k) with company match
• Health, dental, and vision insurance
• Ongoing leadership training and professional development
• Long-term growth and advancement opportunities

This is an opportunity to join a respected, growth-oriented company that values integrity, accountability, teamwork, and excellence .

About the Role

As the Dispatcher & Customer Service Manager , you will oversee daily office operations related to dispatching and customer communication. You will ensure calls are handled professionally, schedules are optimized, and customers receive a best-in-class experience from first contact through job completion.

You will work closely with ownership, management, and service professionals to align operations with company goals.

Key Responsibilities

• Manage and lead the dispatch and customer service team
• Oversee daily scheduling and job coordination
• Ensure consistent use of company processes and systems
• Coach, train, and develop dispatch and customer service staff
• Monitor KPIs including booking rate, customer satisfaction, and efficiency
• Handle escalated customer concerns and ensure timely resolution
• Collaborate with management to improve workflows and performance
• Maintain a positive, accountable, team-oriented office culture

Requirements

• Previous experience in dispatching, customer service management, or office management (service industry preferred)
• Strong leadership and coaching skills
• Excellent communication and organizational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable using Service Titan dispatch software, and digital tools
• Professional demeanor and high attention to detail

How to Apply

We are interviewing now, and interview slots are limited .

Apply online or contact management directly to be considered.

If you’re ready to lead a team, drive results, and grow your career with a company that invests in its people, apply today .