Receptionist

Guest Services Representative

Primary City/State: Phoenix, Arizona

Department Name: Patient Concierge Svcs-Hosp

Work Shift: Evening

Job Category: Administrative Services

Join Banner Health as a Guest Services Representative and become the welcoming face that transforms first impressions into lasting positive experiences! In this dynamic role, you'll be the vital connection point between patients, families, visitors, and our healthcare teams-greeting guests with warmth, coordinating seamless access to care areas, and ensuring every interaction reflects Banner Health's commitment to exceptional service. From managing visitor flow and answering inquiries to maintaining comfortable waiting environments and serving as a crucial liaison between loved ones and medical staff, you'll play an essential part in creating a people-centered atmosphere where compassion meets efficiency.

If you're passionate about helping others, thrive in a service-oriented environment, and want to contribute to a mission-driven organization that values core behaviors and leader excellence, this is your opportunity to shine at the heart of Banner Health's patient experience!

Schedule: Mon-Fri, 7:30am to 4pm, no weekends

Location: BUMC Phoenix (1111 E McDowell Rd)

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position is responsible for greeting, screening, and providing assistance to patients, families, and visitors. This position provides quality customer service and may also answer phones and control access to a care delivery area.

CORE FUNCTIONS

1. Greets and assists visitors to the area. Provides them with general information regarding processes and policies, and directs them to appropriate resources, services, or areas.

2. Maintains an orderly waiting area and works with volunteer services to provide a positive/satisfying experience for patients and/or visitors. Reports maintenance issues as needed to facilitate visitor comfort and safety.

3. In patient care delivery areas, coordinates access to the care delivery area, performs visitor authorization procedures, serves as a liaison between visitors and staff, relays visitor concerns to staff, and coordinates visitor support services such as assigning lockers, taking and relaying messages, assigning pagers to visitors, etc.

4. May answer phones, transfer calls, take messages, and relay messages and information as needed.

5. May perform these additional functions, depending on assigned area: assembles charts, files, sorts mail, maintains supplies inventory, transports patients, processes occasional miscellaneous payments, or other appropriate duties as requested.

6. Performs functions within established parameters. Customers include patients, families, and the community at large.

MINIMUM QUALIFICATIONS

Must have good interpersonal communication and display compassion in stressful situations. This position requires effective interpersonal communication skills and a friendly customer service attitude.

PREFERRED QUALIFICATIONS

High school diploma/ GED or equivalent working knowledge.

Additional related education and/or experience preferred.