Community Manager - Pittsburgh

Job Description

Job Description

Salary: $59,000/Yr-$60,000/Yr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Community Manager will plan engagement events and lead communication strategies. They will play a crucial role in fostering a positive and inclusive workspace culture, keeping the team motivated and connected. Responsibilities include hosting teams of various sizes and ensuring a seamless workplace experience. They will provide resources and knowledge about office operations and logistics to key stakeholders. Leading a supportive team, they serve as a comprehensive resource for supporting departments, drive projects to completion, and act as connectors between vendors and other parties. Additionally, they will create policies and procedures to enhance workplace services.

Ideal Candidate:
Adaptable: Thrive in organizations that constantly evolve and adapt
Independent: Comfort with ambiguity and self-starter with an aptitude for defining new processes
Problem solver: Experience working with teams and collaborating across groups to achieve desired results.
Collaborator: Work closely with the hospitality team and other support departments
Detail oriented: High attention to detail, ensuring quality and accuracy of work
Creativity: Creative thinker and ability to build out creative content
Passionate: Curious and love experimenting with different approaches to find the most efficient solution to a problem

Job responsibilities:
•Track and report the success of events with pre-event and post-event reports and presentations.
•Track all facilities requests and job orders to completion
•Enforce company workplace policies i.e. clean desk, open work areas etc.
•Plan and execute weekly, monthly, quarterly and annual community engagement events
•Curate global alignment within all company sites
•Develop and maintain event budget
•Preparation of monthly reports for client, including supply of statistics for key services
•Maintain relationships with client stakeholders, soliciting feedback for continuous improvement.
•Serve as escalation for all previously communicated issues and concerns
•Assist LOB with move logistics and space operation
•Log calls for issues to suppliers
•Liaise with suppliers to ensure timely issue resolution

Key Competencies:
•Strong verbal and written communication skills
•Service excellence mind set
•Proficient in Microsoft Office
•Capacity to work independently and successfully complete projects
•Proactive mindset to anticipate and support changes in our business
•Ability to effectively manage multiple tasks simultaneously.
•Strong organizational skills.
•Basic IT & AV skills
•High School Diploma (or equivalent) required; college preferred.
•Four years prior work experience required; preference is to have worked in an office service in a professional or corporate work environment, hospitality, or similar background.
•Excellent organizational and time management skills.
•Analytical abilities and aptitude in problem-solving.
•Current knowledge or ability to learn computer-based systems required for position functions.
•Required to maintain an overall professional appearance and attitude.
•Adhere to all policies and procedures required.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1519373

Rapport a specialized division of FLIK Hospitality Group