Customer Service Representative

Customer Service Representative

The Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.

About the Role

Are you a people person who loves helping others, solving problems, and leaving customers with a smile? We're looking for a friendly, enthusiastic Customer Service Representative to join our team in Newport, NC!

In this role, you will serve as the primary voice of our company, taking incoming calls, answering questions, assisting our drivers on the road, and delivering exceptional service to our local community. If you thrive in a collaborative environment and take pride in providing warm, professional service, we'd love to speak with you!

At GFL our goal is to invest in our people and provide opportunities to grow for life! Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE! 15 days of paid time off 4 medical plan options including an HSA with employer contribution & match program Medical, dental, and vision coverage. 401(k) with an employer match Paid holidays Employee Assistance Program with free counseling services.

Overview: GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job — it's an opportunity to grow in your career, make new friends, and make a difference each day.

Key Responsibilities

• Customer Interaction: Serve as the friendly face and voice of our brand by delivering warm, professional customer support via incoming phone calls, emails, web inquiries, and in-person visits.
• Problem Solving: Listen attentively to customer questions and concerns, resolve issues within established guidelines, and coordinate solutions with our operations and sales teams.
• Operations Support: Maintain clear communication with on-the-road drivers, generate call-in work orders, and coordinate daily missed stops or special pick-ups with supervisors.
• Account & Payment Processing: Assist new and existing residential and commercial customers with setup, process payments by phone or online, handle refund requests for approval, and maintain accurate account files.
• Documentation & Data Entry: Enter customer information, driver route sheets, and call logs accurately into our internal databases (including Tower system) and scan contracts as needed.
• Teamwork & Positive Vibe: Maintain a positive, cooperative attitude, foster great relationships with team members, and ensure our front customer service area is clean, welcoming, and orderly.

What We're Looking For

• Education & Experience: High School Diploma or GED required, along with 1–2 years of experience in a call center or high-volume customer service environment.
• Communication Skills: Outstanding verbal and written communication skills with a natural ability to connect with people over the phone and in person.
• Tech-Savvy: Proficient in Microsoft Office (Outlook, Word, Excel) with accurate data entry skills.
• Thrives Under Pressure: Ability to multitask, stay organized, meet deadlines, and keep a cool head in a fast-paced environment.
• Positive Attitude: A genuine passion for helping people and working collaboratively with a local team.

Working Conditions & Physical Demands

• Schedule: Standard office hours, Monday through Friday, 8:00 AM – 5:00 PM (No weekend shifts!).
• Environment: Indoor office setting (95% of the time) with a moderate noise level.
• Physical Requirements: Sitting or standing for long periods, using hands/fingers, talking, and hearing. Visual requirements include close and peripheral vision to work comfortably on dual monitors.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact View email address on click.appcast.io. Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.