Small Business Client Service Manager

Client Service Manager

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

The Client Service Manager is a fully functioning client-facing professional responsible for independently managing a book of business with simple to moderately complex needs. Delivering high-quality service throughout the entire client lifecycle, owns the full-service experience for assigned clients, handling renewals, coverage changes, and ongoing service requests providing strategic advisory support fosters strong client relationships to drive retention and satisfaction.

How you'll make an impact:

• Client Ownership & Service Delivery: Successfully manages an assigned group of accounts by delivering consistent, high-quality service and acting as a trusted advisor to provide thoughtful recommendations related to service needs, renewals, and coverage. Builds and maintains strong client relationships through proactive communication, responsiveness, and a deep understanding of client needs
• Renewal & Account Growth: Full ownership of the end-to-end renewal process, ensuring solutions are delivered accurately, on time, and aligned to client needs. Secures existing business through strong relationship management while actively identifying opportunities to expand coverage, enhance services, and grow additional lines of business through cross selling and account rounding
• Risk Management & Advisory Support: Address client risk management needs and ensure appropriate solutions are implemented. Identifies service issues, coverage considerations, and potential exposures, providing advisory-focused guidance and coverage recommendations to support informed client decision-making
• Business Impact & Performance: Contributes directly to key business outcomes including client retention, client satisfaction, operating efficiency, and margin performance. Enhances the organization's value to clients through reliable service delivery and consultative support

Complexity / Autonomy: Works independently on routine service needs within clearly defined guidelines Accounts assigned have predictable patterns and minimal variability Receives coaching and oversight for complex situations or first-time exposures Escalates nonstandard coverage questions, client concerns, or unusual service requests

About You:

1-2 years of prior insurance industry experience required Must possess an active P&C license or be in the process of obtaining a license within 90 days of employment in role Experience in customer service, insurance, or related field preferred. Prior experience issuing certificates of insurance, handling billing inquiries, or processing policy changes Skills & Competencies: Strong customer service and communication skills with an ability to build relationships High attention to detail and organizational skills Ability to learn insurance concepts and technology and workforce management systems quickly Problem-solving mindset with the ability to handle routine client situations professionally

Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...