Technical Sales Manager

Commercially Minded ProfessionalWe're looking for a commercially minded professional who can help customers solve complex supply chain challenges and maximize the value they achieve from our solutions.In this role, you'll work alongside our Business Development team to develop new business, shape customer solutions, build compelling value propositions, and support customers in realizing value. Once customers are onboarded, you'll become a trusted commercial partner, identifying opportunities for growth and supporting account retention and expansion. You'll work closely with Customer Success throughout implementation and beyond to ensure customers receive value from our solutions.Location: We are open to candidates based anywhere within the US, with remote working available within this country.Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions.Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide.Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.Why SkyCell?Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.Stronger Together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a 'Great Place to Work' award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.What You'll Do:This is a highly cross-functional role combining solution development, account growth, customer engagement, and strategic relationship management.Grow Existing CustomersBuild trusted, long-term relationships with assigned customers and understand their evolving needsConduct regular business reviews, identify opportunities for growth, and support account retentionDrive expansion through new use cases, geographies, products, and business unitsWork closely with Customer Success to support successful implementation, customer satisfaction, and value deliveryDevelop strong customer advocacy and referencesSupport New BusinessPartner with Business Development on strategic sales opportunitiesUnderstand customer challenges and translate them into effective solutions and compelling value propositionsBuild business cases that demonstrate the value of SkyCell's solutionsEngage stakeholders across operations, procurement, quality, and supply chain functionsCoordinate with Product, Pricing, and Commercial teams to develop solutions that meet customer needsWhat Success Looks Like:Revenue growth across new and existing customersStrong customer retention, satisfaction, and advocacyExpansion within strategic accountsEffective collaboration across Sales, Customer Success, Product, and Commercial teamsTrusted relationships with customers and internal stakeholdersJob RequirementsWhat You'll Bring:Experience in technical sales, account management, customer success, solution engineering, business development, or enterprise sales, ideally within logistics or cold chainExperience working with complex solutions and customer environments, with the ability to understand needs and translate them into effective solutionsA structured and organized approach, with the ability to manage multiple priorities and follow processes effectivelyStrong analytical and commercial skills, with the ability to use data to develop customer insights, business reviews, and value propositionsStrong relationship-building and stakeholder management skills, with the ability to communicate and influence effectively across different functions and levelsExcellent communication, presentation, and problem-solving skillsIf you don't meet every requirement but bring relevant experience, we'd still like to hear from you.What's In It For You?Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.Recognition & Growth: Opportunities for career advancement in a company that values your contributions.Flexible Ways of Working: Our global teams work across our offices in Zurich, Zug, Hyderabad and Basel, with a mix of on-site, hybrid and remote working. Role-specific locations and working arrangements are detailed above.Company-Wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.Ready to Make an Impact?We're not just offering a job; we're offering a chance to be part of something bigger. At SkyCell, you'll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative.