Product Owner I (US) eGRC AI

Work Location:

Charlotte, North Carolina, United States of America
Hours:

40
Pay Details:

$97,240 - $145,600 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:

Enterprise Enabling Functions
Job Description:

The Product Owner I

will focus on the enablement of ServiceNow IRM/GRC and NowAssist capabilities, translating business needs into AI-driven platform solutions that enhance consistency, strengthen decision-making, and align with risk appetite, governance standards, and regulatory expectations. Responsible to ensure that a development team (pod) is creating value for the organization through the delivery of stakeholder-focused product increments. This entails aligning with other business leads, product owners, and business analysts to follow a product vision, creating and maintaining a prioritized product backlog, managing end-to-end delivery of requirements, and continuously assessing stakeholder feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.
Depth & Scope:

Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices
Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations
Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity
Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
Uses sophisticated analytical thought to exercise judgement and identify solutions
Impacts the achievement of sub-function or business line objectives within the area they are accountable for
Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
Works autonomously as the lead and guide others within area of expertise
Education & Experience:

Undergraduate degree and / or product certificate
7+ years relevant experience
3-5 years Product Owner or Agile related delivery experience
Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset
Preferred Qualifications:

Experience in eGRC / Non-Financial Risk Product Management at a large Financial Institution or G-SIB, supporting one or more of the following programs:
Issue Management
Incident/Event Management
RCSA
Business Continuity Management
Operational Resilience
Compliance Risk Assessment
Laws, Rules, Regulations Management / Regulatory Change Management
Policy Management
Monitoring and Testing
Product / Service Risk Management
AML Risk Assessment
Exam Management
Experience in ServiceNow IRM/GRC, leading end-to-end translation of complex business requirements into scalable solutions
Experience leveraging the ServiceNow NowAssist platform to design and operationalize AI-enabled workflows
Experience in generative AI, prompt engineering, or AI-enabled workflows
ServiceNow certifications (e.g., CSA, CIS-RC, CAD) and /or AI/Now Assist certifications
Customer Accountabilities:

Partners with senior management to support the delivery of a product vision
In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value
Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience
Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate
Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
Creates a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
Provides user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria
Manages delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs
Proactively raises issues that impede the efficient delivery of customer-focused increments
Responsible for defect management and prioritization
Shareholder Accountabilities:

Adheres to enterprise frameworks or methodologies that relate to activities for own business area / journey
Ensures on-going strategic alignment with senior management, providing feedback as appropriate
Considers development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities
Understands the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate
Leads the submission and discussion on the Quarterly Business Review, with respect to their product
Proactively manages business stakeholders to obtain inputs needed for product development in a timely manner
Monitors the regulatory environment and partner with the senior management to consider changes to product strategy as needed
Actively coordinates and engages in risk, quality and/or business testing management
Empowered to make product delivery decisions, escalating to senior management as appropriate
Actively communicates to business, technology and senior management regarding product changes and backlog priorities
Single point of escalation for development team, providing guidance and decisioning as needed
Works cohesively with peers to reinforce Agile processes
Compiles performance metrics and share with relevant stakeholders
Defines the OKRs in partnership with numerous stakeholders across the organization
Protects the interests of the organization- identify and manage risks, and escalates non-standard, high risk activities as necessary
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team Accountabilities:

Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
Supports team development, track team performance metrics, and provides ongoing coaching and support
Provides thought leadership and / or industry knowledge for area of expertise in product area and participate in knowledge transfer within the team and business area / journey
Works cohesively with Scrum Master to reinforce Agile processes
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status / progress of delivery and / or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for the business area / journey and the bank, both internally and / or externally
Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%
Domestic Travel – Occasional
International Travel – Never
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Responding quickly to sounds – Occasional
Sitting – Continuous
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Lifting/Carrying (over 25 lbs.) – Never
Squatting – Occasional
Bending – Occasional
Kneeling – Never
Crawling – Never
Climbing – Never
Reaching overhead – Never
Reaching forward – Occasional
Pushing – Never
Pulling – Never
Twisting – Never
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at View email address on manhattanjobs.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.

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