Assistant Office Manager
CCSF USA, LLC
About CCSF USA
CCSF USA is a TSA Certified Cargo Screening Facility providing cargo screening, warehousing, and airport delivery services for the international air cargo industry.
We are looking for a highly organized and proactive Assistant Office Manager who enjoys solving problems, communicating with customers, and keeping operations running efficiently.
Position Summary
The Assistant Office Manager will support daily administrative operations while ensuring compliance with TSA requirements and company procedures. This position requires someone who is organized, detail-oriented, and capable of managing multiple priorities in a fast-paced logistics environment.
Responsibilities
Assist with daily office administration
Communicate with customers regarding shipments and operational requests
Prepare customer quotations and service proposals
Coordinate shipment documentation
Support TSA compliance and recordkeeping
Maintain compliance files and operational documentation
Assist with onboarding new customers
Coordinate with warehouse staff and management
Resolve operational issues and customer requests
Research and implement solutions for non-standard customer requirements
Follow up with customers regarding quotes and ongoing shipments
Manage emails, phone calls, and correspondence
Maintain internal reports and tracking systems
Assist management with special projects
Support quality assurance and compliance initiatives
Ensure company procedures are followed across departments
Required Qualifications
Minimum 2 years of administrative experience in logistics, freight forwarding, or air cargo
Excellent written and verbal English communication
Strong customer service skills
Excellent organizational and time management abilities
Ability to prioritize multiple tasks
Strong attention to detail
Problem-solving mindset
Professional phone and email etiquette
Microsoft Office proficiency (Word, Excel, Outlook)
Ability to learn new software quickly
Experience preparing customer quotations
Ability to work independently and take initiative
Preferred Qualifications
CargoWise experience
Knowledge of air freight export operations
Understanding of TSA Certified Cargo Screening Facility (CCSF) requirements
Experience working with airlines or freight forwarders
Knowledge of IATA documentation
Experience handling compliance documentation
What We Offer
Competitive salary based on experience
Paid vacation
Paid holidays
Professional development opportunities
Stable employment with a growing company
Opportunity to build a long-term career in the international air cargo industry
We are looking for someone who enjoys finding solutions, takes ownership of their work, communicates professionally with customers, and thrives in a fast-paced logistics environment. Pelase email cover letter and resume to ***email_hidden***
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