Senior Manager, MLR Evolution

Job Description

Job Description

Senior Manager, MLR Evolution
Location: Princeton Pike, NJ
Duration: 12 months

Position Summary
The MLR Optimization & Enablement contractor will provide day-to-day support to the MLR Transformation program, partnering closely with the AD, MLR Transformation Excellence to advance optimization, change management, operationalization, and broader MLR Transformation initiatives.
This role focuses on the hands-on, day-to-day execution work that keeps the MLR Transformation program moving supporting workstream activities, maintaining documentation and trackers, coordinating logistics, and helping embed new processes across brands and markets.
Working under the direction of the AD, MLR Transformation Excellence, this individual will help translate program priorities into completed tasks and deliverables, ensuring the transformation team has the day-to-day support needed to execute efficiently across multiple workstreams.
Reporting Relationship
This role reports to the AD, MLR Transformation Excellence.
Key Responsibilities
Program Optimization Support
" Provide day-to-day support to the MLR Transformation program in advancing MLR optimization initiatives
" Assist in identifying process inefficiencies and execution gaps across MLR workstreams
" Support the development of optimization recommendations, working sessions, and follow-up actions
" Help maintain documentation of current-state and future-state process improvements
Operationalizing MLR Transformation Initiatives
" Support the operationalization of new MLR processes, tools, and workflows into daily operations
" Help embed tiered/risk-based review models, workflow enhancements, and AI-enabled pre-MLR quality checks into standard practice
" Partner with brand and functional teams to troubleshoot day-to-day adoption issues
" Assist in updating standard operating procedures and job aids as processes evolve
Change Management Support
" Support execution of change management activities tied to MLR Transformation initiatives
" Help develop and distribute communications, training materials, and enablement content
" Assist in tracking stakeholder readiness and adoption across brands and functions
" Coordinate logistics for change management activities, including scheduling and materials preparation
Program Coordination & Administrative Support
" Maintain day-to-day tracking of tasks, milestones, risks, and dependencies across workstreams
" Schedule and help facilitate working sessions and stakeholder meetings, capturing notes, actions, and follow-ups
" Support preparation of program updates, status reports, and materials for transformation governance
" Assist in monitoring and compiling key performance indicators (e.g., cycle time, throughput, rework rates)
Cross-Functional Support
" Provide coordination support across stakeholders, including Marketing, Medical, Legal, Regulatory, IT, and agency partners
" Help ensure timely follow-through on action items and open issues across workstreams
" Support resolution of day-to-day, cross-functional questions and roadblocks, escalating as needed
Qualifications
Required Qualifications
" Bachelor's degree in Marketing, Business, Life Sciences, or related field
" 5 years of experience in pharmaceutical/biotech operations, MLR, content operations, or program/project support
" Working knowledge of MLR review processes and regulated content environments
" Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously
" Excellent written and verbal communication skills
" Ability to work independently while supporting a fast-paced transformation program
Preferred Qualifications
" Experience supporting enterprise transformation, change management, or process optimization initiatives
" Familiarity with Veeva Vault PromoMats and content lifecycle workflows
" Exposure to AI-enabled workflows or automation in regulated environments
" Experience with project tracking tools (e.g., Smartsheet, Jira) and developing status reports
" Prior experience in a contract or consulting capacity supporting large-scale programs