Office Manager / Service Writer - Marine Services -171109

Job Description

Job Description

Office Manager / Service Writer – Marine Services

St. Clair Shores, MI 48080
$22–$25/hour | Full-Time | Monday–Friday

Job Summary

A well-established marine services company in St. Clair Shores is seeking an experienced Office Manager / Service Writer to serve as a key part of the day-to-day operation.

This is a customer-facing, hands-on position for someone who is highly organized, confident communicating by phone and in person, and capable of keeping multiple customer projects moving at the same time.

You will work closely with the owner and management team to coordinate customer service, service appointments, estimates, invoices, scheduling, job tracking, paperwork, and daily office operations.

The ideal candidate is someone who takes ownership, pays attention to details, follows through, and can confidently handle both routine customer requests and more difficult conversations.

Marine industry experience is a plus, but candidates with strong experience in automotive service, powersports, construction, equipment service, customer service management, or other project-based service businesses are encouraged to apply.

Pay & Schedule

Pay: $22.00–$25.00 per hour , based on experience and qualifications.

Schedule: Monday–Friday, approximately 7:45 AM–5:00 PM
45-minute lunch

Occasional overtime or weekend work may be required based on business needs.

What You'll Do

• Greet customers and provide a professional, welcoming experience.
• Answer incoming calls and assist customers with questions about services, pricing, scheduling, and project status.
• Serve as a primary point of contact throughout the customer service process.
• Handle customer follow-up regarding payments, scheduling changes, project dates, approvals, and service updates .
• Have professional and sometimes difficult conversations with customers when necessary.
• Create and maintain customer records, job files, invoices, and project information.
• Enter and maintain information in the company's CRM system.
• Prepare service estimates, quotes, and invoices .
• Follow up on estimates and customer approvals.
• Track jobs and projects from intake through completion.
• Coordinate with owners, managers, and production staff regarding schedules and project details.
• Help build and maintain daily production schedules.
• Keep paperwork, customer files, and job information accurate and organized.
• Help maintain a clean, professional showroom and office.
• Identify opportunities to improve office and production workflows.
• Provide administrative and operational support to the owner and management team.

What We're Looking For

The successful candidate will be:

• Highly organized and detail-oriented
• Professional and confident on the phone
• Comfortable communicating with customers face-to-face
• Able to manage multiple projects and priorities
• Comfortable making difficult or sensitive customer calls
• Reliable and consistent with follow-through
• Able to work independently and take ownership
• Comfortable working directly with an owner and management team
• Quick to learn new software, systems, and processes
• Comfortable working in a fast-paced, demanding environment
• Professional enough to represent the company at the showroom, service department, and boat shows

Required / Preferred Experience

Preferred: 3–5+ years of experience in office management, service coordination, customer service leadership, or a similar role.

Strong candidates may come from:

• Marine / boating
• Marina or boat dealership
• Automotive service
• Powersports
• Equipment service
• Construction
• Home services
• Service advisor / service writer roles
• Customer service management
• Project coordination
• Office management
• Operations coordination

Marine industry experience is highly preferred , but it is not required for the right candidate with strong service, customer-facing, and organizational experience.

Experience with CRM systems, invoicing, estimates, scheduling, job tracking, and customer databases is strongly preferred.

The Right Personality Matters

This role is best suited for someone who genuinely enjoys being the person who keeps things organized and gets things done.

You should be comfortable picking up the phone, solving problems, following up when something is outstanding, and communicating with customers even when the conversation isn't easy.

You will be representing the company every day, so professionalism, reliability, judgment, communication skills, and attention to detail are extremely important.

If you're someone who sees what needs to be done and takes care of it, this could be an excellent fit.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Simple IRA with employer matching
• Retirement plan
• Potential bonus opportunities
• Overtime opportunities

Why Apply?

This is an opportunity to become an important part of a local, established marine services business where your work directly impacts the customer experience and the efficiency of daily operations.

You won't be sitting behind a desk doing the same task all day. You'll work directly with customers, coordinate active projects, support the owner and management team, and help keep the entire operation moving.

If you're an experienced office manager, service writer, service advisor, customer service leader, or operations professional who is organized, dependable, and comfortable working with customers, apply today.