Service Call Center Appointment Rep
Trophy Nissan
Call Center Appointment Setter
Our Toyota of Deerfield Beach Service department is looking for a personable and goal-oriented Call Center Appointment Setter to join our team. Call center experience is a plus!
Responsibilities
- Answer BDC calls promptly to answer questions and schedule appointments accordingly
- Communicate with Service BDC customers via phone, email, and text message
- Schedule appointments for service customers in accordance with Service Advisor schedules
- Review previous service history and offer new promotions for next service
- Answer calls professionally and transfer calls if needed to correct department or person
- Responsible for answering inbound calls and making outbound calls to meet appointment goals
- Will train right candidate on Toyota service and programs
- This role interacts with multiple Toyota Dealership departments (Sales, Service, Parts, Technicians, Finance, Accounting)
Qualifications
- High school diploma or general education degree (GED)
- Must be comfortable working in front of a computer and on the phone
- Must be able to work with scripts and defined processes
- Previous call center or automotive experience is a PLUS!
- Bi-Lingual is a PLUS!
- This role is FULL TIME and HOURLY - with a Monthly BONUS
- Must be available to work Saturday, Closed on Sunday
Vacancy posted 1 day ago
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