Front Desk Supervisor
Crestview Management, LLC
Front Desk Supervisor Location: Arlington, VA 22203
Job Summary We are seeking a highly organized and customer-focused Front Desk Supervisor to oversee daily front desk operations at our Arlington, VA location. The ideal candidate will lead a team of front desk staff, ensuring exceptional service delivery, efficient workflow, and a welcoming environment for all visitors and employees.
Key Responsibilities
How to Apply If you are a motivated leader with a passion for customer service and team management, please submit your resume and cover letter to our HR department.
Job Summary We are seeking a highly organized and customer-focused Front Desk Supervisor to oversee daily front desk operations at our Arlington, VA location. The ideal candidate will lead a team of front desk staff, ensuring exceptional service delivery, efficient workflow, and a welcoming environment for all visitors and employees.
Key Responsibilities
- Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
- Ensure prompt and professional greeting of visitors, clients, and employees.
- Manage incoming calls, emails, and correspondence, directing inquiries to appropriate personnel.
- Maintain front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.
- Handle escalated customer service issues and resolve conflicts efficiently and diplomatically.
- Monitor and maintain security protocols, including visitor sign-in/out procedures and access control.
- Collaborate with other departments to support smooth office operations and communication.
- Prepare and maintain reports related to front desk activities and staff performance.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 3 years experience in front desk or administrative roles, with at least 1 year in a supervisory capacity.
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficient in Microsoft Office Suite and front desk management software.
- Ability to handle confidential information with discretion.
- Professional appearance and demeanor.
How to Apply If you are a motivated leader with a passion for customer service and team management, please submit your resume and cover letter to our HR department.
Vacancy posted 4 days ago
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