FRONT OFFICE MANAGER

Front Office ManagerWe are pleased to announce a wonderful opportunity for a Front Office Manager.What will you be doing most days?Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stayWork proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflowHandle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrityAnticipate guests' needs and go out of your way to maximize the guest experienceWork collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guestsEnsure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling proceduresMaintain proficient administration of the hotel's electronic reservation systemMaintain compliance with hotel safety programs and procedures, including emergency and security systemsEnsure that all required documentation (daily reports, checklists, etc.) are completed in a timely mannerWhat are the requirements for this position?You have 3+ years' experience working in a front desk/receptionist type roleYou love working with people and will go above and beyond for each guests' needsYou work well with others and enjoying working and being part of a teamYou have excellent oral, written, and interpersonal communication skillsYou are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guestsPhysical Requirements for this PositionThis primarily a sedentary position; however, it can be a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.Travel RequirementsThis position would require little to no travel outside the property and surrounding area.This property is managed by OTO Development.About OTO DevelopmentOTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.