Assistant Front Office Manager

Assistant Front Office ManagerRiggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.This second in command leadership role will coordinate and work directly with the Front Office Manager to ensure the highest levels of Guest Service. This position will supervise Guest Service Agents, Bell Staff and Valet. This high profile leadership role will participate in all hotel management meetings, financial reviews, guest service index analysis, VIP Guest focus and of course colleague and guest problem solving.Role of Assistant Front Office Manager:Welcome guests in a warm, personable, sincere, and friendly mannerProvide guest with information they inquire about (i.e. hotel information, nearest spa, etc.)Supervise the efficient operations of reception including check in/out proceduresCommunicate any relevant information to the Front Office Director and the ConciergeEnsure Front Office teams are fully prepared to work for the shiftOversee front desk operations, ensuring efficiency and service quality and accuracy of check-lists.Monitor and approve timecards of hourly employees.Assist in recruitment, training, and performance evaluations of front desk staff.Manage daily financial reports, reservations handling and room revenue tracking.Handle guest complaints that require managerial intervention.Work on improving efficiency through system enhancements and procedural updates.Manage reservations and make sure all payments are collected in timely manner (no-shows, cancellations, VCCs)Attend weekly Operations meetings.Support the Front Office Manager in strategic initiatives and departmental improvements.Drive the team in guest engagement to ensure the review activity (Tripadvisor, revinate)This position requires the following knowledge, skills and abilitiesFun and welcoming personality is a MUSTLeadership/managerial experience is preferredA minimum of 2 years hotel front desk experienceAbility to lead a teamExcellent communication skills; both verbal and writtenPossess poise, elegance and a calm demeanor in all situationsExceptional organizational skillsFlexible schedule is required to meet the needs of the businessSalary:$61,000.00 - $63,000.00BenefitsAt Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:Medical, dental, and vision insurance for full-time employeesSix complimentary nights each year at any Lore Group hotelLore Group employee and immediate family ratesLore Group friends and family rates50% employee discount and 25% friends and family discount at more than 800 partner hotels through Lore Discovery50% discount at Lore Group restaurants and barsPaid vacation days - entitlement increasing annuallyNine paid holidays annuallySeven paid sick days annually, as established in Washington, D.C.Company-paid life insurance equal to 1.5 times annual salaryEmployee Assistance ProgramReferral incentives401(k) with a 5% matchTraining and development programsAdditional perks through CignaComplimentary employee meals - lunch and dinner dailyEmployee recognition programsEqual Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.Location: Washington, DC