Front Desk Coordinator WA

Front Desk Coordinator Part- Time
Location: Spokane/Spoakane Valley WA

Wellness Coordinator Experienced Front Desk

A better way to deliver care starts here!

The Joint Chiropractic is revolutionizing access to care by delivering high-quality affordable chiropractic services in a convenient retail setting. As the largest operator manager and franchisor of chiropractic clinics in the U.S. The Joint delivers millions of patient visits annually across hundreds of locations.

Position Summary

We are looking for an experienced confident and highly organized Wellness Coordinator to join our team. This is an ideal opportunity for a seasoned front-desk professional who understands how to create an exceptional patient experience while keeping a busy clinic running efficiently.

The Wellness Coordinator is often the first and last point of contact for our patients and plays an important role in front-office operations patient retention membership sales and overall clinic success.

We are looking for someone who can hit the ground running work independently prioritize competing demands and confidently handle a fast-paced healthcare environment.

If you have experience in medical dental chiropractic healthcare hospitality retail or another high-volume customer-facing environment we want to hear from you!

Key Responsibilities

• Serve as the primary front-desk contact for patients providing an exceptional and professional experience from check-in through checkout
• Manage a busy patient flow while maintaining accuracy efficiency and a welcoming environment
• Confidently explain wellness plans memberships pricing and services to new and existing patients
• Support clinic revenue and membership goals through effective communication relationship building and sales
• Identify opportunities to educate patients about available services and encourage continued care
• Answer multiple phone calls respond to patient questions and manage scheduling needs professionally
• Handle patient concerns and difficult situations with professionalism patience and good judgment
• Maintain accurate patient information memberships payments and transactions within the POS and computer systems
• Re-engage inactive members and follow up with patients to encourage continued care
• Assist with opening and closing procedures cash handling daily reconciliation and other front-office responsibilities
• Maintain a clean organized and professional reception and clinic area
• Assist with local marketing community outreach and patient retention initiatives
• Work closely with chiropractors and other team members to ensure smooth clinic operations
• Follow company policies procedures and standards while maintaining patient confidentiality
• Be willing and able to work independently and confidently across multiple clinic locations

What Were Looking For

This position is best suited for someone with demonstrated front-desk experience.

• 2 years of front-desk customer service sales healthcare medical office dental chiropractic or similar experience preferred
• Previous experience working in a busy customer-facing environment
• Healthcare or medical office experience is highly preferred
• Experience with POS systems payment processing and computer-based patient records
• Strong sales and customer service skills with the ability to confidently explain services and memberships
• Excellent phone etiquette and professional communication skills
• Strong organizational skills and attention to detail
• Ability to multitask while maintaining accuracy and professionalism
• Comfortable handling patient concerns and resolving problems independently
• Dependable punctual and able to work with minimal supervision
• Confident positive and professional personality
• Ability to work effectively with doctors coworkers and patients
• Previous experience with cash handling and daily reconciliation is a plus
• Office management or leadership experience is a plus
• Seeking Spanish speakers
• High school diploma or equivalent required
• Must be able to stand/sit for extended periods and lift up to 50 pounds
• Must have a valid drivers license and reliable transportation to travel between 3 locations

Schedule

This position requires open availability:

One to two shifts during the week:

• MondayFriday: 9:45 AM7:00 PM

One weekend day required:

• Saturday: 9:45 AM4:00 PM

15-24 hours per week

Flexibility and reliability are essential as this position supports multiple clinic locations. Must be flexible as the schedule may change.

Compensation & Benefits

• Starting pay: $18.00 per hour. Bonuses after 90 days and eligible for a raise at 90 days
• Opportunities for career growth within The Joint network
• Opportunity to develop additional skills in healthcare operations sales and clinic leadership

Why Join Us

When you join The Joint youre not just starting a new jobyoure joining a movement.

Our innovative model makes chiropractic care more accessible and convenient for patients while giving our team the opportunity to make a meaningful difference every day.

We value Trust Respect Accountability Integrity and Excellence and we are looking for team members who bring those same values to their work.

If youre an experienced front-desk professional who enjoys working with people takes pride in keeping things organized and knows how to deliver both exceptional customer service and strong business results wed love to meet you.

Business Structure

You are applying to work with a franchisee of The Joint Corp. If hired the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment including wage and benefit programs which may vary.

Ready to Join the Movement

If youre ready to bring your front-desk experience to a fast-paced healthcare environment where your organization professionalism and people skills make a differenc e apply today!

Required Experience:

Manager