Front Office Manager

Front Office ManagerRitchie Station Residence Inn by MarriottWage: $55,000-$60,0000 BOEAre you ready to advance your career to the next level? Are you a passionate hospitality professional? How about hands on, energetic, and honest? Tharaldson wants you!We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!What We Offer:Career advancement opportunitiesEmployee discountsCompetitive payDaily Pay OptionFlexible work scheduleComprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)Paid VacationQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential Job Functions:Performs functions of Guest Service Agent as scheduled by ManagementProvides training, including safety training, to front office staff as directed by ManagementAssists in the selection of Guest Service AgentsAssists in scheduling front desk personnel within budget guidelines to assure adequate staffingMaintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cardsCorresponds with group and travel agents to answer special requests for rooms and ratesAssists with sales and marketing efforts as directedAssigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating proceduresAnswers inquiries pertaining to hotel policies and servicesPerforms functions of the General Manager in their absenceAssists General Manager in conducting staff meetingsAll other duties as assignedCompetency:Problem Solving – Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topicsCustomer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds promptly to requests for service and assistanceInterpersonal – Maintains confidentialityOral Communication – Responds well to questions; Demonstrates group presentation skillsTeam Work – Contributes to building a positive team spiritWritten Communication – Writes clearly and informatively; Able to read and interpret written informationManaging People – Makes self available to staff; Continually works to improve supervisory skillsOrganizational Support – Follows policies and procedures including but not limited to, dress code policiesAdaptability – Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected eventsAttendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on timeDependability – Commits to long hours of work when necessary to reach goalsInitiative – Asks for and offers help when neededPlanning/Organizing – Prioritizes and plans work activities; uses time efficientlyProfessionalism – Treats others with respect and consideration regardless of their status or positionQuality – Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote qualityQuantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivityDiversity – Shows respect and sensitivity for cultural differences; Promotes a harassment free environmentSafety & Security – Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properlyWhat We Are Looking For:Preferably 1+ year of similar experience in Select Service or Extended Stay propertiesBrand Experience preferred.Knowledgeable in Inventories, Scheduling, and Ordering.Valid Driver's License.Open Availability.Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.