Product Success Specialist

Product Success Specialist Austin, TX or Atlanta, GA (Hybrid: Four Days in Office) Note: This is a full-time role and we do not offer C2C or C2H employment and are not able to sponsor visas for this position. About the Role Are you looking to start your career in Customer Success and Product Enablement? Acrisure is seeking a Product Success Specialist to help Agency Partners unlock the full value of our technology stack, including collaboration tools, CRM platforms, AI solutions, and proprietary innovations. This is an entry-level opportunity designed for recent graduates or early-career professionals who are passionate about technology and helping customers succeed. You will receive comprehensive training, mentorship, and hands-on experience with cutting-edge tools to build a strong foundation for your career. What You’ll Do Help Agency Partners use Acrisure’s technology ecosystem effectively to drive adoption & ROI. Deliver onboarding programs, training sessions, and learning content that simplify complex tools. Assist with technical issues, escalating bugs, and collaborating with internal teams to resolve challenges quickly. Foster trust and long-term partnerships with Agency Partners. Work with Product, Marketing, Sales, and other teams to advocate for Agency Partner needs. Track adoption, usage, and satisfaction metrics to ensure impact. What We’re Looking For Bachelor’s degree or 0+ years of experience in Customer Support, Product Enablement, Account Management, Customer Success, or similar roles. Strong communication and problem-solving skills. Passion for technology and helping customers succeed. Ability to learn quickly and adapt in a fast-paced environment. Basic proficiency in Microsoft Office and familiarity with ServiceNow (in a plus). What We Offer Comprehensive training and mentorship to help you succeed. Clear career growth paths within Customer Success and Product Enablement. Collaborative and supportive team environment. Competitive salary and benefits package. Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. Benefits and Perks Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical, Dental, and Vision Insurance (employee-paid) Company-paid Short-Term and Long-Term Disability Insurance Company-paid Group Life insurance Company-paid Employee Assistance Program (EAP) and Calm App subscription Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefitsCareer growth and learning opportunities and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination. Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email View email address on click.appcast.io. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws. Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice. #J-18808-Ljbffr