Customer Service Representative

Total Appliance

Westerville, OH

Benefits:

401(k)

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job Summary

We are seeking an energetic and customer-focused Customer Service Representative to join our team. This role is responsible for accurate appointment booking, proactive customer communication, and cross-functional coordination to ensure a seamless customer experience. The ideal candidate is detail-oriented, solutions-driven, and committed to exceeding customer expectations in a fast-paced, collaborative environment.

Responsibilities

Answer inbound calls and set appointments

Respond to customer text and email inquiries

Proactively follow up with customers regarding parts and rescheduling

Complete office administrative tasks as needed

Ability to lift objects weighing 25 lbs. regularly.

Qualifications

High school diploma/GED is preferred

Strong communication and problem-solving skills

Excellent attention to detail

Client interaction via phone calls, text and email correspondence

Customer complaint resolution

Proficiency in Microsoft Office and basic computer systems

If you enjoy working with people and take pride in your work, we want to hear from you.

Apply

Vacancy posted 5 hours ago

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