Customer Service Representative

ASC Engineered Solutions, LLC

Columbus, OH

Department: Customer Service

Employment Type: Full Time

Location: Columbus, OH

Description

The Customer Service Representative provides effective customer service for all internal and external customers.

Key Responsibilities

* Responsible for communicating with customers via phone, email, fax, etc.

* Provides timely and accurate information to incoming customer service orders, status, and product knowledge request

* Processes customer orders, changes, and returns

* Resolves customer complaints by investigating problems, developing solutions, and making recommendations

* Works closely with the Operations Supervisor as directed

* Reviews and maintains customer database to track information on account information, statuses, orders, and lead times

* Provides timely feedback regarding service failures or customer concerns

* Works closely with Sales Representatives on quotes, status of orders etc.

* Promotes a safe workplace

* Performs other duties as directed

Skills, Knowledge & Expertise

* Strong communication and interpersonal skills

* Outstanding customer service skills

* Excellent time management ability

* Ability to handle adversity and conflict with successful outcomes

* Outstanding attention to detail and accuracy

* Possesses strong commitment to team environment while working well with others

* Works systematically and logically to resolve problems

* Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services

* Knowledge of technical details of the company product

* Proficient in computer data entry

* Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software

* 2+ years of Customer Service experience in the manufacturing or construction industry

* Microsoft D365 Experience Preferred

Job Benefits

* Medical, Dental, and FSA are available 30 days following your start date

* 401k with company match is available after 90 days of employment

* Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you

* 2 weeks of vacation after 6 months of employment

* 10 paid holidays - including your birthday!

Apply

Vacancy posted 16 hours ago

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