Client Service Analyst

Client Support Specialist

Ensures clients obtain maximum value from products and services by providing high-quality support and building strong working relationships. This role works closely with clients and internal teams to support service delivery and help drive adoption of data and technology solutions. The position offers the opportunity to develop technical expertise, gain client-facing experience, and contribute to impactful outcomes.

What You Will Do

• Serve as a primary day-to-day contact supporting client needs and requests
• Ensure timely and accurate delivery of client products and services
• Build and maintain strong client relationships to support long-term success
• Partner with internal teams to support service delivery and resolve issues
• Monitor service performance and ensure client expectations are met
• Research and analyze client inquiries and provide effective solutions
• Participate in client meetings and support client engagements

Technical Skills & Learning

• Develop and maintain knowledge of platforms, tools, and data solutions
• Quickly learn new systems and technologies to support evolving client needs
• Translate technical concepts into clear, user-friendly guidance
• Support training and onboarding for clients and internal team members
• Assist in delivering training on tools, platforms, and processes

Growth & Opportunities

• Build technical and client service expertise in a dynamic environment
• Gain exposure to data, analytics, and technology-driven solutions
• Develop skills in client relationship management and problem-solving
• Collaborate with cross-functional teams and experienced professionals

Qualifications

• Bachelor's degree or equivalent experience
• Experience in client service, account support, or a related field
• Strong technical aptitude and ability to learn new systems quickly
• Strong communication, analytical, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience working with data, reporting tools, or analytics is a plus

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $73,400.00 - $183,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.