Customer Support Engineer

Customer Support EngineerFivetran is building data pipelines to power the modern data stack for thousands of companies. We're looking for a Customer Support Engineer for our API Connector Team. At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support Engineer, you will partner with some of the most passionate teams in the world, our customer teams, to deliver a best-in-class experience. Through a collaborative and holistic approach that is focused on the resolution and prevention of issues, our CSEs as our customer's technical champion within Fivetran.This is a full-time, hybrid position based out of our Denver, CO offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.What You'll DoProvide virtual technical support to Fivetran customers and partners.Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues.Investigate and Troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies.Work closely with Fivetran's Dev team to identify and resolve bugs and issues impacting Fivetran customers.Become a Subject Matter Expert on the Fivetran API Connectors and related technologies.Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.Collaborate with teammates on technical and non-technical projects.Skills We're Looking For2+ years of relevant professional experienceStrong customer advocacy skills, demonstrated over email and on video calls or screen sharesExcellent written and verbal communication skills in EnglishExperience troubleshooting APIs, including:Making API requestsInterpreting responses and standard error codesNavigating and understanding API documentationBasic understanding of networking fundamentals, including the TCP/IP modelExperience working with databases, both SQL and NoSQLFamiliarity with basic SQL queries and commandsKnowledge of and experience with data warehouse infrastructure, such as Snowflake, Databricks, BigQuery, and Amazon RedshiftAbility to read and analyze logs to investigate and identify issuesComfortable navigating GitHub and submitting Pull RequestsStrong, process-oriented troubleshooting and problem-solving skillsAbility to thrive in a highly collaborative, global team environmentPay Range $80,489 — $96,590.50 USDPerks and Benefits100% employer-paid medical insuranceGenerous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days offRSU stock grantsProfessional development and training opportunitiesCompany virtual happy hours, free food, and fun team-building activitiesMonthly cell phone stipendAccess to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.* May vary by country and worker type - please reach out to your recruiter for more information