Hybrid Technical Support Engineer: AI Tools & Escalations
$120k - $165kGamma
A tech company in San Francisco seeks a Technical Customer Support Associate to resolve complex issues and enhance user experience. Responsibilities include debugging technical issues, collaborating with engineering teams, and maintaining documentation. The role requires 1-2 years of relevant experience, strong troubleshooting skills, and excellent communication. A full-time position, offering a salary between $120K - $165K, it promotes an in-office culture with some remote flexibility. #J-18808-Ljbffr Gamma
- ...We’re looking for a Technical Support Engineer to join our team. If... ...This position follows a hybrid work model, requiring... ...to customers Escalate complex technical issues... ...relationship management (CRM) tools. Self‑motivated,... ...usage and access to AI tools A fast‑moving,...SuggestedRemote workHome office3 days per week
$79.47k - $105.96k
...infrastructure with an AI intelligence layer—... ...Impact We are seeking a Technical Support Engineer (Tier 2+) to support... ...errors, document and escalate bugs, and partner... ...as Datadog or similar tools, to monitor and maintain... ...Location This is a hybrid role , with an expectation...SuggestedWork experience placementWork at office3 days per week$198k - $264k
...Essential Cloud for AI™. Built for... ...of technology, tools, and teams that... ...with deep technical expertise to accelerate... .... This team supports the... ...internal and customer engineering teams, offering... ...incidents, drive escalations, and ensure that... ...logistics in 24/7 or hybrid support models....SuggestedPermanent employmentTemporary workCasual workWork at officeFlexible hoursShift work- ...making with real‑time clinical AI imaging solutions,... ...looking for a customer‑obsessed Technical Support Engineer who thrives at the intersection... ...customer issues and escalations. Investigate and resolve technical... ...monitoring, and debugging tools used to investigate system...SuggestedFull timeTemporary workImmediate startRemote workWorldwideFlexible hoursShift workWeekend workAfternoon shift
$120k - $139k
...leading provider of agentic tools and customer-facing... ..., which empowers AI agents with secure access... ...churn, and save engineering resources—allowing them... ...we looking for? As a Technical Support Engineer, you will play... ...Customer Success teams to escalate and resolve complex incidents...SuggestedWork at office- ...— keep reading. About the role The Technical Support Engineer is a customer-focused problem solver... ...operational excellence, and fluency with AI‑powered tools and workflows that are transforming... ..., and Data Science teams to resolve escalated customer issues. Leverage logs and...Monday to FridayWeekend work
$120k - $165k
...About the role As the technical backbone of Gamma's support team, you'll... ...means responding to escalations, debugging tricky problems... ...collaborating with engineering to fix bugs, and... ...internal support tooling, and help shape how... ...improvements to internal AI tools to multiply...Full timeWork at officeWork from home- ...enterprises to build and orchestrate AI workforces. Our AI workers... ...We are looking for a Technical Support Engineer to provide top-tier assistance... ..., and best practices. Escalate complex technical issues to... ...systems and customer support tools. Ability to explain technical...Worldwide
- ...Technical Support Engineer Metaview is an AI company focused on recruiting. We build AI agents that help world‑class... ...real ownership over the internal tools and processes that make... ...areas Take end‑to‑end ownership of escalated technical issues, ensuring they’re...Work at office
- ...powering the next generation of AI products. We build the infrastructure, tools, and model access that teams... ...fal is seeking a highly skilled Technical Support Engineer to provide high-quality... ...responding within SLA timeframes, escalating complex issues appropriately,...
$100k - $130k
...Box, and others. The Support Team Federato’s Support Engineering team ensures our... ...receive timely, accurate technical help as they adopt... ...mission by taking escalations from L1 or from the... ...troubleshooting tools, and apply that knowledge... ...at ****@*****.***.ai. #J-18808-Ljbffr...- ...Braintrust is the AI observability... ...and the tools to improve it.... ...good developer support is one of our most... ...Developer Support Engineers - both mid-level... ...overcome challenging technical blockers to... ...area for hybrid in person collaboration... ...processes and escalation handling....Local areaFlexible hours
- ...and improve production AI systems. As... ...reliability infrastructure to support them along this AI... ...Monte Carlo is hiring Technical Support Engineers to own the end‑to‑end... ...being rebuilt with AI tooling and proper engineering... ..., test coverage, and escalation logic for the bot...
$70 - $120 per hour
Job Details Support the Team Behind a $10B AI Company Salary: $... ...intersection of platform engineering, automation,... ...challenging technical problems,... ...Enjoy a flexible hybrid work environment... ...iOS, Android; escalation of L2/L3 issues... ...scripting, workflow tools, AI integration...Hourly payLocal areaFlexible hours$83k - $145k
...every client running AI workloads at scale... .... This team supports the infrastructure... ...internal and customer engineering teams, offering... ...identifying root causes and escalating when necessary.... ...provide tailored technical support.... ...and troubleshooting tools. Hands‑on experience...Permanent employmentTemporary workCasual workWork at officeRemote workFlexible hours- ...troubleshoot, and improve production AI systems. Founded in 2019... ...AI at scale. The Role Technical Support Engineers will own the end-to-end... ...logs, SQL, APIs, and other tools. Own issues end-to‑end: triage... ...design, test coverage, and escalation logic for the bot handling...
$96k - $140k
...product experts. The Technical Solutions team enables... ...and successful. Premier Support Engineers (PSEs) are primarily... ...table. We operate as a hybrid workplace to ensure our... ...decision should be escalated Have been in a Premium... ...reference. Privacy and AI Guidelines: Any...Work at officeImmediate startWorldwide3 days per week$210k - $250k
...interpretable, and steerable AI systems. We want... ...researchers, engineers, policy experts,... ...We are hiring Support Engineers to... ...Applied AI as the technical support voice on... ...function — runbooks, escalation paths, tooling, and the metrics... ...Location-based hybrid policy: Currently...- ...progress and provide support as necessary. -... ...Lead and support technical analysis, planning... ...trends, and escalating unresolved concerns... ...databases and database tools such as DB2,... ...agile, waterfall, and hybrid delivery practices... ...Familiarity with AI tools and capabilities...Minimum wageContract workTemporary workWork experience placementFor subcontractorLocal areaRemote work
$180k - $365k
...and steerable AI systems. We want... ...committed researchers, engineers, policy experts... ...a team of Technical Specialists to... ...drive the tool, exciting because... ...you in the room. Support strategic... ...conversations without escalating everything to... ...Location‑based hybrid policy: Currently...Contract workWork at officeVisa sponsorshipWeekend workAfternoon shift- ...San Francisco (Hybrid), New York (Hybrid... ...re growing our Support team and are... ...Enterprise Support Engineer with deep API... ..., strong technical judgment, and a... ...We’re providing tools for teams to build... ...feature boards, and escalations). Troubleshoot... ...Leveraging AI tools (e.g.,...Remote work
- ID.me is seeking an IT Support Analyst in San Francisco to join their IT department. The role... ...involves supporting end-users, resolving technical issues, and assisting with hardware and... ...to a seamless user experience with modern productivity tools. #J-18808-Ljbffr ID.me
- Monte Carlo is seeking a Technical Support Engineer to manage complex customer issues and contribute to AI-powered support tooling. Ideal candidates have 2+ years in technical support,... ...customer issues with a flexible approach in a hybrid environment. Competitive compensation,...Remote jobFlexible hours
$115k - $140k
Lightning-Ai in San Francisco is seeking an AI Platform Support Engineer to support engineering teams with ML training... ...issues and providing technical guidance to improve performance... ...ML systems, and debugging tools like Prometheus. This hybrid position requires at least...Work at office2 days per week$136k - $160k
...Administration platform supports 9,000+ funds and... ...management, with tools designed to... ...Carta. Our IT Support Engineers are the human face... ...serve as the team’s escalation point in your... ...modern tooling and AI including Claude as... ...support, helpdesk, or technical operations...Work at office$80k - $120k
...Overview Sr. IT Support Engineer — San Francisco Bay Area | Hybrid Halcyon Financial Technology, L.P... ...high-touch, personalized technical support and proactive solutions... ...centers and automation tools Implement and manage... ...performance Apply advanced AI-driven tools such as Copilot...Full timeMonday to Friday- ...standard and our team is building its AI-native future. About the Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at... ...and indefinitely. Agentic Tooling Development: Use MCP (Model Context...Full timeNight shift
- ...and resolution of complex technical issues. Develop a deep... ...issues and work with the engineering team to resolve them. Develop tools, processes & automations... ...foundations for Technical Support Engineering best practice... ...Experience in setting up AI/agent native workflows. Comfortable...
$98k - $147k
...Amplitude is the leading AI analytics platform... .... Senior IT Engineer at Amplitude... ...issues without escalation. You also have familiarity... ...and low-code tooling, and building... ...Access Reviews: Support SOC 2 evidence collection... ...clearly with both technical and executive...Work at officeHome officeFlexible hours$100k - $160k
...robotics technology? Join our team at OSARO as a Technical Support Engineer and help us develop cutting‑edge AI‑based autonomous industrial robotic solutions. If... ...software, system, and application logs, as well as the tools and platforms used for their management and...Full timeImmediate startRemote workFlexible hours
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