Hybrid Technical Support Engineer: AI Tools & Escalations
$120k - $165kGamma
A tech company in San Francisco seeks a Technical Customer Support Associate to resolve complex issues and enhance user experience. Responsibilities include debugging technical issues, collaborating with engineering teams, and maintaining documentation. The role requires 1-2 years of relevant experience, strong troubleshooting skills, and excellent communication. A full-time position, offering a salary between $120K - $165K, it promotes an in-office culture with some remote flexibility. #J-18808-Ljbffr Gamma
$79.47k - $105.96k
...infrastructure with an AI intelligence layer—... ...Impact We are seeking a Technical Support Engineer (Tier 2+) to support... ...errors, document and escalate bugs, and partner... ...as Datadog or similar tools, to monitor and maintain... ...Location This is a hybrid role , with an expectation...SuggestedWork experience placementWork at office3 days per week- ElevenLabs in San Francisco is seeking an IT Support Engineer for a hybrid role. You will manage device lifecycle... ...Tech Ops. If you enjoy learning new tools and keeping an ultra-reliable office... ..., join us in shaping the future of AI-powered interactions. #J-18808-Ljbffr...SuggestedWork at office
$180k - $230k
...IT Support Engineer New York City, NY; San Francisco... ..., and steerable AI systems. We want... ...combines deep technical skills with a genuine... ...) Handle escalations requiring cross-team... ...additional SaaS tools Understand identity... ...Location-based hybrid policy:...SuggestedWork at officeImmediate startVisa sponsorship$210k - $250k
...interpretable, and steerable AI systems. We want... ...researchers, engineers, policy experts,... ...We are hiring Support Engineers to... ...Applied AI as the technical support voice on... ...function - runbooks, escalation paths, tooling, and the metrics... ...Location-based hybrid policy: Currently...SuggestedWork at officeVisa sponsorshipFlexible hours- ...keep reading. About the Role The Technical Support Engineer is a customer-focused problem solver... ...excellence, and fluency with AI-powered tools and workflows that are transforming... ..., and Data Science teams to resolve escalated customer issues. Leverage logs...SuggestedMonday to FridayWeekend work
- ElevenLabs in San Francisco is seeking an IT Support Engineer for a hybrid role with 4 days on-site and one day remote. You’ll support device lifecycle... ...The role offers stock options and annual off-sites in a fast-growing AI startup environment. #J-18808-Ljbffr Eleven LabsRemote job
- ...making with real‑time clinical AI imaging solutions,... ...looking for a customer‑obsessed Technical Support Engineer who thrives at the intersection... ...customer issues and escalations. Investigate and resolve technical... ...monitoring, and debugging tools used to investigate system...Full timeTemporary workImmediate startRemote workWorldwideFlexible hoursShift workWeekend workAfternoon shift
$120k - $165k
About the role As the technical backbone of Gamma's support team, you'll... ...means responding to escalations, debugging tricky problems... ...collaborating with engineering to fix bugs, and... ...internal support tooling, and help shape how... ...improvements to internal AI tools to multiply...Full timeWork at officeWork from home$83k - $145k
...every client running AI workloads at scale... .... This team supports the infrastructure... ...internal and customer engineering teams, offering... ...identifying root causes and escalating when necessary.... ...provide tailored technical support.... ...and troubleshooting tools. Hands‑on experience...Permanent employmentTemporary workCasual workWork at officeRemote workFlexible hours$210k - $250k
...interpretable, and steerable AI systems. We want... ...researchers, engineers, policy experts,... ...We are hiring Support Engineers to... ...Applied AI as the technical support voice on... ...function — runbooks, escalation paths, tooling, and the metrics... ...Location-based hybrid policy: Currently...- ...progress and provide support as necessary. -... ...Lead and support technical analysis, planning... ...trends, and escalating unresolved concerns... ...databases and database tools such as DB2,... ...agile, waterfall, and hybrid delivery practices... ...Familiarity with AI tools and capabilities...Minimum wageContract workTemporary workWork experience placementFor subcontractorLocal areaRemote work
$64k - $100k
...’LL DO As a Technical Support Specialist, you will... ..., Product and Engineering, and other cross-... ...case management tools (e.g., Salesforce... ...of inquiries and escalations; resilient and calm... ...company. #LI-Hybrid WHAT WE OFFER... ...combine and activate AI agents, models,...Work at officeLocal areaFlexible hoursShift work- ...-focused Proximity Support Technician to provide hands-on technical support for end users... ...and collaboration tools. Perform... ...functional IT teams to escalate and resolve complex... ...Experience supporting hybrid work environments and... ...to receive calls, AI-generated calls,...Work at officeRemote work
$122k - $163k
...Essential Cloud for AI™. Built for... ...of technology, tools, and teams that... ...with deep technical expertise to accelerate... .... This team supports the... ...internal and customer engineering teams, offering... ...as a technical escalation point for high-... ...office environment, hybrid, or remote...Permanent employmentFull timeTemporary workWork experience placementCasual workWork at officeRemote workWorldwideFlexible hoursShift work$104.8k - $192.2k
...Family OT Field Engineering / Site Implementation Support Primary Focus... ...disciplinary site-facing technical resource... ...and coordinate escalation to engineering,... ..., monitoring tools, endpoint connectivity... ...leader-enabled hybrid model. Our... ...by data, AI and advanced technology...Summer holidayLocal areaRemote workFlexible hours$221.9k - $390.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with... ...Vice President of Technical Support is an executive leader... ...alignment across Engineering, Product, Sales, and Customer... ...TTR), SLO attainment, escalation rates, case quality,... ...intelligence (AI) tools to help our recruiters...Full timeWork experience placement$150k - $250k
...end-to-end. You use AI to work smarter and solve... ...IT drives our IT support, IT engineering and business engineering... ...work on systems and escalations, helping to fix... ...teamsUse low-code/no-code tools to build automations/... ...applications and serve as the technical owner or primary IT...Temporary workLocal areaWorldwide$85k - $130k
...FranciscoEngineering - Support Engineering /Full-time /On-... ...perfect payments stack.This hybrid role entails working in... ..., debug, and document technical customer issues and... ...easilyExperience with ticketing tools such as HubspotBonus... ...intelligence (AI) tools to support parts...Full timeWork at office- ID.me is seeking an IT Support Analyst in San Francisco to join their IT department. The role... ...involves supporting end-users, resolving technical issues, and assisting with hardware and... ...to a seamless user experience with modern productivity tools. #J-18808-Ljbffr ID.me
- ...closely with security engineers to safeguard our critical... ..., and tier 1 support technicians will be essential... ...leverage AI tooling and scripting to automate... ...resolution.Serve as the escalation point for the Level 1... ...Diagnose and resolve complex technical problems related to hardware...WorldwideFlexible hours
- ...started Handshake AI and built the... ...Work alongside engineers, scientists,... ...looking for an IT Support Analyst to help... ...by resolving technical issues, administering... ...collaboration tools Troubleshoot... ...remote and hybrid employees across... ...multiple time zones Escalate complex issues...Full timeWork at officeRemote workFlexible hours
$180k - $365k
...and steerable AI systems. We want... ...committed researchers, engineers, policy experts... ...a team of Technical Specialists to... ...drive the tool, exciting because... ...in the room. Support strategic pilots... ...conversations without escalating everything to... ...Location‑based hybrid policy:...Contract workWork at officeVisa sponsorshipWeekend workAfternoon shift- ...Network Support Engineer Location: San Francisco, California (Hybrid) Role Overview We are seeking... ...to act as a point of escalation for our B2B clients. In... ...will act as a trusted technical adviser to customers,... ...agree to receive calls, AI-generated calls, text...
$230k - $265k
...interpretable, and steerable AI systems. We want... ...researchers, engineers, policy experts,... ...the app already supports, and user troubleshooting... ...for tickets escalated from the Support... ...automations with the tools at hand (scripts,... ...Location-based hybrid policy: Currently,...Contract workWork at officeRemote workVisa sponsorshipFlexible hours$133k - $161k
...maintaining robust systems that support our rapidly growing... ...and resolve technical incidents and problems.... ...is the primary point of escalation for our IT Support teamProvide... ...leveraging AI and automation for IT system... ...administering MDM or RMM tools (e.g. Essentials, Workspace...Full timeWork at officeLocal areaWork from home2 days per week3 days per week$189k - $221k
...technology companies, across AI, bio + healthcare,... ....The RoleAs an IT Engineer, you will architect,... ...will serve as an escalation point for complex technical issues, spending the... ...the same rigor to supporting C-suite executives in... ...workflow builder tools, scripting, and APIs...Work at office- ...Outset Customer Support Role Outset invented... ...to do research: AI-powered user... ...collaborating closely with engineering, product, and... ...for someone who is technically capable, AI-native... ...SLAs, macros, and escalation paths. Design support... ...or similar data tooling to debug a...Work at officeImmediate start
$90k - $115k
...Technical Support Engineer San Francisco, CA Sigma is growing rapidly, and our Technical Support Engineering... ..., you will develop best practices and tools for diagnosing issues and optimizing... .... About us: Sigma is the AI Apps and agentic analytics platform built...Full timeWork experience placementWork at officeFlexible hours- ...E2B Technical Support Role This is our second support hire... ...to frontier AI labs to enterprise banks... ...between customers and the engineering team. You'll spend... ...document repro steps before escalating. - Read logs and... .... - Build internal tooling for support. Scripts,...Work at officeWork from home
$100k - $160k
...Technical Support Engineer Are you a self-driven problem solver passionate about advancing robotics technology... ...and help us develop cutting-edge AI-based autonomous industrial robotic... ..., and application logs, as well as the tools and platforms used for their management...Full timeImmediate startRemote workFlexible hours
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