Children's Services Associate Bilingual in English & Mandarin Chinese - 95th Street Library

The Children’s ServicesAssociate provides reference and Readers’ Advisory services to Library customers, assists Librarycustomersin the use of digital and print resources,plans,andconducts programs,assistslibrarianswith collection management,andprovide support services to the Children’s Services department. RESPONSIBILITIES Utilizes and accesses information using a broad spectrum of resources, including print, electronic and online resources. Explains,demonstrates, andassistsusers in using print and electronic resources, including computer online databases, websites, and downloadable materials. Provides reference and Reader’s Advisoryassistanceforcustomers,including topical research and material location. Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff. Maintains current knowledge of new materials, services, relevanttechnology,and library trends. Plans and conducts programs for children; includes developing and implementing new concepts and themes. Maintains organization of the collections for the library. Assembles and arranges displays of public information, bulletin boards,books,and other library materials. Assists Children’s Services Librarianswith collection management following established guidelines. Prepares reports and statistics for management review asrequested. Proactivelyparticipatesin outreach activitiesand eventswith Library partners. Works with volunteers toassign and reviewcompletedtasks. Troubleshoots and resolves minor computer hardware and softwareissues. Performs other related duties and specialprojects asassigned. KNOWLEDGE/SKILLS/ABILITIES Proficient in relevant computer software programs including Microsoft Office and Outlook. Usesrelevant computer software to access information, answer questions, and perform daily tasks. Familiar with the use of database applications. Demonstrates exceptional customer service, providing qualityassistanceto vendors, customers, and staff. Ability to effectively provide referenceassistanceand instruction services. Demonstrates strong verbaland writtencommunicationand interpersonalskillsworking effectively with diverse cultures, interpersonalstyles,abilities,and background. Ability to successfully lead programs and givepresentations. Uses problem solving skills indeterminingpriorities, findingtimelysolutions to departmental or system-wide issues. Service oriented with the ability toestablishand maintain effective relationships with staff and the public. Successfully supports and/or collaborates on projects and programs with staff members. Demonstrates willingness to learn the developmental stages of children and enjoys working with children. Takesresponsibility for consistent completion and follow-up onall tasks. Responsive to change anddemonstratesadaptability. Maintains a positive approach while doing daily tasks and when faced with adversity. Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers. EDUCATION/EXPERIENCE/QUALIFICATIONS Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience. Bilingualproficiency in English and Mandarin Chinese. PHYSICAL DEMANDS/WORK ENVIRONMENT Communicate with staff and customers in person, via email,and over the phone. May require either being in a stationary position or moving about for prolonged periods. Moves equipment or library materials weighing up to 35 lbs. Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations. DETAILS The benefits of this position at the Naperville Public Library include: Annual Vacation Accrual: 2 weeks per year. Holidays: 7 days per year. Annual Sick Accrual: 12 days per year. Up to 5 Personal Days per calendar year prorated based on the hiring date. Illinois Municipal Retirement Fund (Pension Plan). Naperville Public Library- 95th Street Library, Will County #J-18808-Ljbffr Illinois