E-Commerce Specialist

Singer H&R Jackson, 4315 Industrial Drive, Jackson, Mississippi, United States of America Job Description The E-Commerce Specialist is responsible for the daily administration, maintenance, and optimization of the organization's E-Commerce platform to ensure an exceptional online customer experience and support business growth. This role oversees product content management, website functionality, customer account setup, and order-related support while collaborating with Marketing, Sales, IT, and other cross‑functional teams to maintain an accurate, user‑friendly, and high‑performing online storefront. The position monitors website performance, analyzes sales and customer activity, resolves system and customer issues, and provides reporting and insights to support strategic E-Commerce initiatives. Success in this role requires strong organizational and analytical skills, attention to detail, excellent customer service, and the ability to manage multiple priorities in a fast‑paced environment. Essential Functions Maintain E‑Commerce site, including but not limited to importing and monitoring SKUs, ensuring all product listings are displayed properly, and assessing load speed. Uploading and monitoring of all product images, specification sheets, and other product information, as well as updating category structure, attributes, etc. Report and manage all help desk tickets and follow through until appropriate resolution is reached and ticket is closed. Work with sales teams to onboard customers to the site, including setting up accounts and restricted catalogs. Oversee the sale and distribution of products through the site and monitoring the day‑to‑day activity on the site. Prioritize the experience that customers have when purchasing online to ensure smooth transactions and timely responses to customer issues. Collaborate with marketing, sales and IT teams to work towards merchandise sales targets, improving customer experience, increasing website traffic and sales, and developing brand loyalty. Analyze E‑Commerce sales, product trends, and other data and regularly provide reports to Director of E‑Commerce. Assist with credit card declines and errors including monthly reporting of failure codes. Other duties as assigned. Minimum Qualifications Bachelor’s degree required. 7 plus years of relevant experience will be considered in lieu of degree. 1–2+ years of experience in E‑Commerce, preferably in B2B environments. Previous Magento experience highly preferred but not required. Equivalent experience in similar platforms would also be considered. SQL experience preferred but not required. SEO knowledge required. Computer proficient with Microsoft Office (Word, Excel, Outlook, Publisher). Strong analytical, administrative and organization skills. Effective project management and time management skills. Self‑motivated, detail‑oriented, team player, energetic, personable, presentable, and articulate. The above job description is designed to give an overview of the tasks and responsibilities for this position. This position will evolve and grow over time to meet practice and market demands. The selected individual will be expected to embrace such changes and rise to the challenge of developing their skills over time. Candidates are encouraged to apply even if they do not meet all listed requirements. We recognize that skills and potential can take many forms, and we value diverse experiences that may not align perfectly with traditional qualifications. Equal Opportunity Employer Singer Equipment Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other protected status under applicable law. #J-18808-Ljbffr