Website Support Specialist

About the Role The Website Support Specialist focuses on keeping the Firm’s public-facing websites, platforms, and web applications secure, up to date, and reliable. The role provides on hands‑on support and maintenance, including hosting security and patching, WordPress and CMS administration, DNS and domain management, basic third‑party integrations, and site analytics. Working primarily through a ticket‑based support model, this position also conducts proactive website scans, addresses vulnerabilities, and collaborates with other departments while communicating technical issues clearly to nontechnical stakeholders. Your Key Contributions Apply regular updates to WordPress hosting, CMS core, plugins, themes, and server‑side components; monitor sites for vulnerabilities, malware, and security advisories and remediate as needed. Administer WordPress and other CMS platforms—users, roles, plugins, and themes—and troubleshoot site errors, plugin conflicts, and broken functionality. Manage and verify backups and maintain reliable restore and rollback procedures, testing changes in a staging environment before promoting them to production. Manage domain registrations, renewals, and transfers; configure and troubleshoot DNS records (A, CNAME, MX, TXT, SPF, DKIM, DMARC) and diagnose propagation issues with registrars and hosts. Manage SSL/TLS certificate issuance, renewal, and installation, and harden hosting environments through access controls, file permissions, and WAF/security rules – working with our internal support team for Azure, etc. Support and troubleshoot basic third‑party integrations—web forms, CRM, marketing tools, chat, lead‑gen, analytics, and webhooks/APIs—coordinating with internal teams and vendors. Configure and maintain analytics and tracking (GA4, Search Console, tag management), produce recurring traffic and performance reports, and flag anomalies. Serve as a primary point of contact for website‑related requests via the ticketing system, maintain documentation and runbooks, and escalates complex issues appropriately. What Makes You a Great Fit Key Competencies and Skills (Essential Skills, Knowledge & Abilities) Demonstrated DNS and domain‑management fundamentals Familiarity with SSL/TLS, backups, and web security best practices, plus basic HTML/CSS and strong general troubleshooting skills. Clear technical communication skills; ability to explain technical concepts to non‑technical users. Proven ability to manage a ticket queue independently while contributing effectively to a collaborative team environment. Minimum Education and Experience Requirements Associates degree in Information Technology, Computer Science, or other related field, Bachelor’s degree preferred. 1-3 years of experience in web support, web administration, or web operations, demonstrating a solid grasp of tools and methods. Previous experience with WordPress administration, including core/plugin/theme updates, configuration, and security Working knowledge of web hosting environments (managed hosting, cPanel/Plesk, basic Linux) and Experience with Google Analytics 4 and Search Console; CDN/WAF (e.g., Cloudflare) and security plugins (Wordfence, Sucuri) a plus. Experience with Google AdSense is a plus. Work Schedule 8 AM to 5 PM EST Equipment Requirements For PC Users: A modern processor (Intel Core i5 or AMD Ryzen 5 from the last few years) Windows 11 (kept up to date) For Mac Users: A modern processor (Apple M1 chip or a recent Intel Core i5) A recent macOS (Ventura or newer) For Everyone: At least 8 GB of memory (RAM) to run applications smoothly A fast hard drive with sufficient available storage How You’ll Benefit Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs ofour employees and their families. We recognize the importance of health and well‑beingand are committed to fostering an environment where every team member can feel and perform attheir best. Our Firm At Lisinski Law Firm, the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve. Our Values At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem‑solving and high‑quality service to support families with excellence and care. The pay range for this role is: 55,956,245 - 60,132,084 COP per year (Colombia) 7,015,243 - 7,538,769 CRC per year (Costa Rica) 874,066 - 939,295 DOP per year (Dominican Republic) #J-18808-Ljbffr The Lisinski Law Firm