Phone Support Specialist - First-Call Resolution
Vitality Group
Vitality Group is seeking a Customer Care Specialist in the United States to provide high-quality support via phone. You will handle inbound calls, resolve issues on first contact, and direct inquiries to the appropriate departments to prevent recurring problems. The role focuses on educating members about the Vitality program, guiding them through the website, and rapidly addressing escalated inquiries while capturing improvement opportunities. #J-18808-Ljbffr Vitality Group
- ...Care Center location Job Summary The Call Center Support Specialist supports the Member Access Center (... ...to accurate documentation, first-call resolution, and consistent member experience.... ...member experience. Conduct outbound phone calls to members within defined timeframes...TelephoneWork at officeLocal areaRemote work
$15.26 - $21.5 per hour
...Benefits Investigation Specialist and be a crucial part... ...medications. The Patient Support Specialist, under the... ...: Responds to inbound phone calls and claims (as well as... ...-solves issues to resolution. Why work with us? Immerse... ...prorated during the first year of service. Employees...Telephone$28 - $30 per hour
...customer-oriented Level 1/2 IT Support Specialist to join our growing IT team. In... ...Key Responsibilities Provide first-line Desktop Support / IT Support... ...issues. Respond to support tickets, phone calls, and emails, ensuring timely resolution of issues. Diagnose and resolve...TelephoneHourly payContract workWork at officeRemote work$19 - $22 per hour
...applications, is seeking a Sales Support Specialist I to support Riverhawk... ...This is a full time, first shift position (M-F 8:... ...customer follow-up calls, emails, and... ...processing and issue resolution. Assist with other administrative... ...with customers on the phone.Highly organized with...TelephoneFull timeTemporary workWork at officeImmediate startDay shift- ...Desktop Support EngineerA global investment firm is seeking a motivated... ...ownership of issues through resolution. Experience in financial... ...technologies, including Cisco IP phones, Webex, Unified... ...business applications. Perform first-line troubleshooting for endpoint...TelephoneWork at officeRemote work
$23 per hour
...encouraged to be yourself, supported to succeed, and... ...a Client Support Specialist to join our team... ...inquiries via phone and email, providing... ..., issues, and resolutions in accordance with... ...customer service, call center, client support... ..., people-first culture with accessible...TelephoneRemote jobTemporary workLocal areaMonday to Friday- ...Foundant Software Support Role At Foundant, we build... ...serve. As a remote-first workplace, we believe... ...questions via phone calls, chats, and emails, prioritizing... ...identification and resolution. Strategize and... ...Work with Support Specialist team to ensure consistent...TelephoneWork at officeRemote workWorldwideFlexible hoursShift work
$18 per hour
Pharmacy Support Call Center RepresentativeAs the only global provider of commercial solutions,... ...CenterQuickly assess the user's issue and provides first level support for problem resolutionDocument information specific to the resolution and escalate unresolved issues...TelephoneHourly payFull timeContract workRemote workWork from homeShift work- IQVIA is seeking a Pharmacy Support Call Center Representative for a 100% remote contract role. You will handle payment... ...involves taking calls, emails, or faxes, delivering first‑level support, documenting resolutions, and escalating complex issues. Shifts include 8:00 AM...Remote jobContract workShift work
$18 per hour
Pharmacy Tech Support / Call Center Rep (Work from Home)San Antonio, United States of America | Home... ...assess the user's issue and provides first level support for problem resolutionDocument information specific to the resolution and escalate unresolved issues expeditiously...TelephoneHourly payFull timeContract workPart timeImmediate startRemote workWork from homeWorldwideShift work$22 - $24 per hour
...temporary 2-3 month position. The ideal candidate will be the first point of contact, handling phone calls and greeting visitors. Responsibilities include... ..., organizing the office, and providing administrative support. Prior office experience and excellent communication...TelephoneHourly payTemporary workWork at office- ...We provide technology-first background screening,... ...ensure compliance and all supporting documentation is... ...process via email or phone contact. Explain process... ...system. Take inbound calls from candidates. Minimum... ...complaints and providing resolutions. Knowledge of the FCRA...TelephoneWork at officeRemote work
$25.83 - $27.48 per hour
...hardware and software systems. Supports and maintains user account... ...and documents all user support calls, Emails in the IT Web Help Desk application for problem resolution. Escalates tickets when... ...computer, internet service, and phone service. Safe Horizon will discuss...TelephoneHourly payFull timeContract workRemote workFlexible hours- Responsible for end-user support, including ticket escalation from... ...regularly scheduled assigned on-call hours. Research to identify,... ...and resolve IT issues and resolutions of end user support requests.... ...Knowledge of cloud based VOIP phone systems is also a plus. Some...TelephoneRemote work
$27 - $33 per hour
...Friday, 8am-4pm on site with on call rotation $27 to $33/hour... ...: This position serves as the first point of contact for all CHPC... ...providing Level I and II end-user support of Information Technology throughout... ...-visual equipment, pagers, phones, etc. Images, configures,...TelephoneWork at officeMonday to FridayFlexible hours$40.92 - $64.62 per hour
...IT End User Support Specialist (L4)Astreya is seeking a highly skilled and customer-focused IT... ...concurrent support channels (walk-ups, phone calls, chat sessions, tickets, and executive... ...providing advanced troubleshooting and resolution for hardware, software, operating...TelephoneHourly payPermanent employmentFull timeTemporary workRemote work$92.5k - $101.75k
...payroll businesses. As a Tax Support Specialist , you own a portfolio of tax... ...to partners, and gets resolution across the finish line. This... ...with agencies: picking up the phone, navigating agency processes... ...without things slipping You solve first, escalated thoughtfully, and...TelephoneFull timeTemporary workWork at officeLocal areaRemote workFlexible hoursNight shift$19 per hour
...Description Job Description Description: Job Title: On-call Youth Support Specialist Department: AOBH Position Summary The Overnight... ..., including: Therapeutic Crisis Intervention (TCI) First Aid/CPR Ongoing professional development opportunities...Shift workNight shiftDay shift$72k - $76k
...Japanese Bilingual IT User Support Specialist. Position: IT User Support... ...either in person or over the phone and respond to email... ...telecommunications systems. Serve as the first point of contact for... ...and problems and their resolution in the ticketing system Follow...TelephoneWork at officeRemote work3 days per week$19 per hour
Description Job Title: Youth Support Specialist - On Call (Evenings/Weekends) Department: Residential Services Position Summary Provides guidance... ...Maintain Therapeutic Crisis Intervention (TCI) and First Aid/CPR certification provided by the agency Attend all required...Hourly payFlexible hoursWeekend workAfternoon shift- ...skilled and service-oriented IT Support Specialist / Service Desk Analyst to... ...& Infrastructure Provide first-line support and troubleshooting... ...Support and manage VoIP phone systems, including: Desk phones... ...Troubleshooting call quality and connectivity issues...TelephoneContract workWork at officeLocal areaRemote work
- ...dedicated and enthusiastic Call Center Representative to join... ...this role, you will be the first point of contact for our valued... ...exceptional service and support through phone, email, or chat communications... ...detailed records of inquiries and resolutions Escalate complex issues...Telephone
- Reporting to the Lead Service Specialist; the Associate Service... ...responsible for desktop and mobile phone support to Columbia University... ...provides onsite and remote first and second level support for... ...document problems and their resolutions Maintains good relationships...TelephoneRemote work
$16 - $20 per hour
...retirement plan options. We focus on supporting work-life effectiveness and... ...the world. Like the city we call home, UB is distinguished by a... ...Affiliation * How did you first hear about this employment opportunity... ...****@*****.*** or by phone (***) ***-****. #J-18808-Ljbffr...TelephoneHourly pay$60k - $70k
Product Support Specialist - Remote US or Canada About InvestNext Simplifying real estate... ...As the face of our brand and the first-line support for our customers,... ...time Communicate with customers via phone, email, chat, and video calls, determining the best method based...TelephoneRemote work$63k - $75k
...Role Overview The Product Specialist is an entry-level product support and enablement role. This... ..., type, product area, resolution path, escalation owner, and... ...customers and employees first-before individual or departmental... ...and leaders via the phone, Zoom/Teams or in an in-...TelephoneWork at officeLocal area$7.5 per hour
Technical Support Specialist Backed by Battery Ventures, Canaan Partners &... ...platform through email, chat, phone, and other support channels.... ...root causes and appropriate resolutions. Write and execute SQL... ...of SaaS customer service or call center experience 3+ years of...TelephoneHourly payFlexible hours$26 per hour
...impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on,... ...Add, remove, and reposition phones, fixtures, and promotional material... ...technical support Previous call center or retail support... ...insurance are available on the first day of the month following your...TelephoneHourly payFlexible hoursAfternoon shift$72k - $76k
...needed) Division: Customer Support Division Employment Type: Full... ...requests in person, by phone, or via email. Install, configure... ...Responsibilities Serve as the first point of contact for IT-... ...guide users through problem resolution Escalate unresolved issues to...TelephoneFull timeWork at officeRemote workMonday to Friday3 days per week- ...Remote Call Center Support Rep Must have reliable Internet service Bi-lingual Spanish needed also Appointment setting for automotive... ...assigned computer programs and take notes while speaking with phone prospects Ability to effectively communicate using proper...TelephoneRemote job
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