Sales Consultant

Patient Experience Manager

The Patient Experience Manager (PEM) is responsible for guiding patients through their full care journey, ensuring a seamless, informed, and empowering experience from onboarding through ongoing treatment. This role plays a critical part in delivering a consistent, high-quality patient experience by combining patient education, program coordination, and relationship management to support long-term engagement and outcomes. The PEM ensures every patient feels confident, supported, and connected throughout their care journey.

The Limitless Way in Action:

• Excellence: Deliver a personalized, high-touch experience that exceeds expectations
• Empowerment: Help patients understand their options and feel confident in their decisions
• Expertise: Communicate clearly and confidently about treatments and protocols
• Efficiency: Ensure smooth transitions, clear next steps, and proactive follow-up
• Empathy: Build trust through active listening and supportive communication

Primary Responsibilities:

• Patient Journey Ownership:
• Guide patients through onboarding, treatment progression, and ongoing care
• Educate patients on treatment options, timelines, and expectations
• Ensure patients remain engaged and consistent with their care plans
• Celebrate patient progress and reinforce long-term success
• Patient Engagement & Communication:
• Build strong, trust-based relationships with patients
• Address patient questions, concerns, and barriers to adherence
• Provide clear, simple, and proactive communication at every stage
• Ensure patients feel supported, informed, and confident in their care
• Program Coordination & Support:
• Manage patient accounts, subscriptions, and documentation
• Coordinate with clinical and administrative teams to ensure seamless care
• Support medication ordering, tracking, and follow-up
• Monitor patient activity and re-engage as needed
• Clinic & Team Collaboration:
• Partner with PRCs and clinical staff to ensure a consistent patient experience
• Support clinic flow when needed to maintain efficiency and patient satisfaction
• Communicate effectively across teams to ensure alignment and continuity of care

Limitless Way Staff Expectations:

• Take ownership of the patient journey and ensure no gaps in communication or care
• Maintain professionalism, positivity, and confidence in every interaction
• Communicate clearly, set expectations, and follow through consistently
• Collaborate with team members with a shared focus on patient success
• Contribute to clinic performance through engagement, accountability, and teamwork

Requirements:

• Strong communication and relationship-building skills
• Highly organized with attention to detail
• Ability to manage multiple patients and priorities simultaneously
• Proficiency in EMR, CRM systems, and Microsoft Office
• Patient-centered mindset with a passion for delivering exceptional experiences

What Success Looks Like in This Role:

• Patients feel informed, confident, and supported throughout their care journey
• Patients remain engaged and consistent with their treatment plans
• Communication is proactive, clear, and builds trust with each interaction
• Barriers to care are addressed quickly and effectively
• The patient experience is seamless across handoffs and follow-up

This description is not exhaustive and may be adjusted as business needs evolve.

Benefits:

• Competitive salaries and benefits
• Opportunities for growth and development
• PTO accrual
• Health, Vision, and Dental Available with HSA & FSA options
• Employee appreciation and recognition
• 401K option
• Limitless male clothing discounts
• Company paid LTD & employee life insurance
• Employee discounts on treatments, supplements and products