Dispatch Manager

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. Dispatch Manager – Full Time About Us SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance. Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver. Our Core Values Provide Fanatical Service We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations. Act With Urgency In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly because every second matters. Earn & Maintain Trust Trust is the foundation of every strong relationship. We work hard to earn it every day with our customers, vendors, and coworkers, and we never take it for granted. Continuously Improve We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction because better never stops. At SouthernCarlson, we’re more than a supplier—we’re a service-driven partner focused on building long-term relationships and delivering results. Job Description We’re hiring a Dispatch Manager to oversee and coordinate daily transportation and delivery operations for our Barberton branch. This role is responsible for ensuring drivers, routes, deliveries, pickups, and documentation are managed efficiently while maintaining a high level of customer service and DOT compliance. If you’re an organized logistics professional who enjoys working with drivers, customers, vendors, and operations teams to keep everything moving, this is the role for you. What You’ll Do Coordinate and schedule inbound vendor deliveries and outbound customer orders using the company fleet Manage driver schedules and delivery routes to ensure on-time performance and meet service level commitments Coordinate daily dispatch activities and adjust routes as needed to address changing customer and operational requirements Verify shipping and delivery documentation to ensure accuracy and alignment with customer requirements Monitor driver logs and vehicle information to maintain DOT compliance Communicate with customers regarding delivery schedules, inquiries, and service-related concerns Resolve delivery issues quickly and coordinate solutions with customers, drivers, and branch operations Organize and coordinate pickups from local vendors Collaborate with warehouse and operations teams to ensure smooth outbound shipments and internal transfers Monitor delivery performance and identify opportunities to improve efficiency, service, and productivity Provide direction and support to drivers and ensure company transportation policies and procedures are followed Maintain a professional, safety-focused, and customer-first transportation operation What We’re Looking For Experience: 1+ year of dispatching or transportation coordination experience; industrial supply or distribution experience preferred Leadership: Ability to coordinate drivers, routes, vendors, customers, and internal teams in a fast-paced environment Logistics: Strong understanding of delivery scheduling, routing, and transportation operations Customer Service: Proven ability to provide exceptional customer service while resolving delivery-related issues Communication: Professional, clear, and effective verbal and written communication skills Attention to Detail: Highly organized with the ability to manage multiple priorities and changing demands DOT Knowledge: Understanding of DOT requirements and driver compliance preferred Technology: Comfortable working with transportation, dispatch, Microsoft Office, and other computer-based systems Confidentiality: Ability to maintain confidentiality and appropriately handle sensitive company, employee, and customer information Teamwork: Comfortable working closely with drivers, warehouse teams, sales, vendors, and customers Problem Solving: Ability to make quick, sound decisions and find solutions when unexpected delivery challenges arise Why You’ll Love Working With Us Consistent Hours – Monday–Friday daytime schedule with weekends off Positive Culture – Team-first environment built on respect and trust Career Growth – Opportunities to grow within a nationwide organization Competitive Benefits: 401(k) with Employer Match Paid Time Off, Sick Time & Holidays Employee Assistance Program (EAP) Respect – We treat everyone with kindness and fairness Integrity – We do what’s right, always Teamwork – We support each other and win together Family Feel – A nationwide company with a local touch All offers are contingent on a successful background check and drug screening. At SouthernCarlson, we are proud to be an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin. #J-18808-Ljbffr SouthernCarlson, Inc.