Dispatch Supervisor

Job Description

Job Description

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.  

Find out more at:  

At USPack , we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!  

USPack’s Benefits for Full Time positions include:  

• 401(K) 

• Health Insurance 

• Disability/Life Insurance 

• Paid Time Off (PTO) 

• Paid Holidays 

USPack’s Benefits for Part Time positions include:  

• 401(K) 

• Paid Sick Time 

The Dispatch Supervisor position serves as a working supervisor. In addition to performing the full range of functions assigned to Dispatchers - including communications, call taking, and dispatching functions. The Dispatch Supervisor also directs and supervises subordinate staff. This includes assigning and delegating work projects, scheduling employees to ensure proper staffing levels are maintained, performance management including work performance evaluation, coaching, mentoring and/or implementing corrective actions for performance and/or conduct issues.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effectively performs full range of supervisory duties.
• Performs all key tasks and duties of the Dispatcher.
• Supervises Dispatch personnel and plans work assignments to ensure that the organization’s service and production expectations are achieved.
• Evaluates shift operations through personal observation of Dispatchers and recommends improvements or modifications to work practices and employee performance as appropriate.
• Evaluates Dispatchers’ performance and conduct and provides feedback as appropriate in accordance with company policies. Works proactively with staff to resolve performance and/or personnel issues.
• Conducts employee evaluations, reviews and approves employee timesheets, and investigates and resolves complaints or problems.
• Identifies issues and implements corrective actions including verbal counseling and verbal warnings; discusses need for further corrective action with Dispatch Manager and/or Human Resources as required.
• Completes a variety of reports and correspondence relating to dispatch activities in a timely manner, such as service investigations, root cause analysis, and corrective action planning.
• Ability to apply a high level of initiative, discretion, and judgment.
• Must be able to work any assigned shift including day, night, or swing shifts including all days of the week including weekends and holidays.
• Perform other duties as assigned.

• Computer aided dispatch (CAD) and automated phone system
• Critical thinker with strong analytical skills. 
• Proactive and resourceful. Ability to work in a fast-paced environment.
• Independent judgment required to plan, prioritize and organize competing tasks or demands that may be deadline driven.
• Excellent interpersonal skills necessary for driver and customer interactions.
• Basic Microsoft Office Suite (Outlook, Excel, and Word) experience required.
• Ability to effectively solve problems.
• Ability to understand the Independent Contractor relationship.
• Ability to operate effectively in a fast-paced environment individually or as part of a team.
• Ability to work overtime as necessary.
• Ability to lift up to 25 pounds on occasion.

• At least three years of progressively responsible communications dispatching experience in a comparable dispatching operation. To be considered comparable, experience must show proficiency with the same equipment and programs, and same range of dispatch and call taking.
• Experience, or other qualifications, that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
• Minimum – High School diploma.
• Six Sigma Green Belt Certification preferred.

Shift Days : Tuesday through Saturday

Shift Hours:  9:30pm - 6am ( Available to work extra hours, weekends, and holidays preferred .)

Pay Rate : $60,000 annually 

At USPack , our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.  

We are:  

Driven by integrity –  We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion. 

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success. 

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it. 

Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible. 

If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at:  Recruiting(AT)gouspack.com

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.