Supervisor Internal Patient Transporter - Night shift

Job Summary Responsible for the day-to-day operations of the Internal Patient Transport Department. Assesses all transport requests and daily volume demands for transport services, schedules and makes daily assignments accordingly. Maintains adequate staffing coverage in all areas of responsibility. Monitors and evaluates the activities and performance of the IPT Coordinators/Dispatchers, Lead Transporters, Transporter Associates, HUB IPT Leadership and volunteers/AARP. Oversees all staff scheduling, orientation, training, and discipline. Develops and maintains liaisons with other departments to coordinate patient transportation and information desk related services. Core Competencies Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well‑being and satisfaction of patients and their families. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care. Core Competencies Qualifications Associate Degree and/or one to two years of college. Bachelor's Degree in a related field preferred. Minimum of two years of supervisory experience in a healthcare setting or related service organization. Previous experience preparing work schedules and performance evaluations. Working knowledge of patient tracking/transport and HOS systems preferred. Previous dispatch and/or transport experience preferred. Demonstrated experience supervising multiple employees. Excellent communication and writing skills. Working knowledge and demonstrated ability with computer technology. Ability to lead, organize, and motivate a diverse group of people. Ability to multitask and pay attention to detail. General knowledge of patient transport and its function in a hospital setting. Physical capability to walk and lift, push and/or pull as deemed necessary. Excellent customer service skills. Total Rewards Health, dental, vision, and prescription drug coverage. Retirement savings plans with employer contributions, life insurance, and disability coverage. Paid time off, holidays, and family leave benefits. Tuition reimbursement, professional development programs, and opportunities for advancement. Employee Assistance Program (EAP), wellness initiatives, and discounts on services. Equal Opportunity Employer Statement Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success. #J-18808-Ljbffr Grady Memorial Hospital Corporation