Director Consumer Growth

Job Description Develop and implement comprehensive go-to-market strategies for consumer broadband services, including pricing, bundling, and promotional campaigns to maximize subscriber acquisition and retention. Take full ownership of consumer growth outcomes, including customer retention and high growth rates (at least 2x year over year) across multiple regions, cost optimization, forecasting demand, and supply chain coordination. Analyze consumer market trends, competitive intelligence, and user feedback to refine product offerings and enhance the end-to-end customer experience from onboarding to support. Partner with engineering and operations teams to ensure seamless integration of hardware (e.g., user terminals) and software features that meet consumer needs for speed, reliability, and affordability. Drive growth initiatives, such as partnerships to broaden distribution channels and accelerate consumer adoption, marketing and advertising efforts, integration of government subsidy programs Own the end-to-end consumer growth P&L in assigned regions: acquisition → activation → retention, including pricing/packaging, promotions, and churn levers. Directly lead consumer GTM execution (not just insights): channel mix decisions, conversion improvements, lifecycle/retention programs, and market-level tradeoffs under cost constraints. Make hard “where not to play” calls: define invest/maintain/exit markets based on unit economics and capacity realities. Role Overview: A client of Insight Global is looking for their permanent (FTE) Director of Consumer Growth. In this role, you will lead the strategy and execution for revenue growth and market penetration for their satellite broadband network around the world. Our client is one of the most global telecommunications company, operating in over 155 countries and territories worldwide. This role plays a pivotal part in the company's mission to provide global connectivity, enabling underserved populations to access reliable internet for education, work, and entertainment. You will oversee cross-functional teams in a fast-paced, innovative environment, collaborating with product, engineering, and marketing to scale consumer adoption while navigating competitive and regulatory landscapes. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Bachelor's degree in an analytical field (Economics, Finance, Engineering, or similar). 10+ years of experience in consumer-facing business leadership, with at least 5 years in telecommunications, broadband, or tech industries. Experience and success selling both physical equipment and subscription services at high growth rates. Direct e-commerce, direct retail, and partnership experience all desired. Experience with various modes of advertising (billboards, television commercials, flyers, etc.). Demonstrated success in international market expansion, including consumer product sales globally to expand reach and adoption in rural areas, as well as marketing/advertising campaigns tailored for cultural differences. Expertise in data analytics for consumer insights and performance optimization. Leadership experience in fast-paced, startup-like cultures with a focus on innovation and cross-functional collaboration. Familiarity with supply chain management for consumer hardware and global logistics. #J-18808-Ljbffr Insight Global