Guest Experience Coordinator

Company Overview

Belforte Stays is a luxury short-term vacation rental design and property management company specializing in waterfront properties. Headquartered in Fort Lauderdale, Florida, the company delivers full-service, turnkey solutions that combine real estate investment strategy, elevated hospitality, and bespoke interior design.

Founded with the mission to raise industry standards, Belforte Stays focuses on transforming properties into high-performing assets while creating curated, memorable guest experiences. The company bridges the gap between luxury real estate and hospitality by offering services beyond traditional property management, including strategic design, remodeling, dynamic pricing, and full operational oversight.

Belforte Stays serves busy professionals, real estate investors, and second-home owners seeking passive income and premium asset management. Its white-glove approach ensures seamless operations, from guest communication and marketing to maintenance and revenue optimization, allowing owners to maximize returns without day-to-day involvement.

With a strong emphasis on design differentiation, the company creates distinctive, high-end spaces that stand out in competitive markets, enhancing both occupancy and guest satisfaction while reinforcing long-term property value.

Position Summary

We are seeking a detail-oriented and customer-focused Guest Experience Coordinator to support guest services and booking operations.

This is a fast-paced, primarily remote role where you will serve as the first point of contact for guests, managing inquiries, processing reservations, and ensuring a seamless experience from booking through arrival. You will also support listing optimization, assist with operational projects, and contribute to driving repeat bookings.

This role requires a proactive, self-driven individual who can manage tasks independently while maintaining a high level of organization and responsiveness. You'll play a key role in enhancing both the guest journey and overall listing performance.

This is a long-term, full-time opportunity for someone who wants to grow with the company and help build systems and teams as Belforte Stays expands into new markets.

What You'll Do

Guest Communication & Reservations

• Respond to guest inquiries via phone, email, and platforms like Airbnb and Vrbo
• Provide accurate information on property details, availability, pricing, and amenities
• Process reservations, modifications, and cancellations
• Send check-in instructions and pre-stay communications
• Handle guest questions, concerns, and special requests professionally

Listing Management & Optimization

• Update and maintain property listings across booking platforms
• Ensure accuracy of descriptions, photos, amenities, and pricing notes
• Optimize listing titles and content to improve performance and conversions
• Assist with seasonal updates and promotions

Project & Operational Support

• Assist with onboarding new properties and system updates
• Collaborate with internal teams on cleaning, maintenance, and operations
• Maintain organized records of guest communication, bookings, and payments

Guest Experience & Retention

• Conduct post-stay follow-ups to gather feedback and encourage reviews
• Build relationships with past guests to drive repeat bookings
• Support improvements to the overall guest journey

Marketing

• Create and schedule social media content using tools like Canva
• Edit photos and videos for marketing use
• Respond to social media engagement

LTR & Real Estate Support

• Assist with occasional long-term rental and real estate administrative tasks

Required Qualifications

• 1+ year of experience in hospitality, reservations, or customer service (preferred)
• Strong written and verbal communication skills
• High attention to detail and strong organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Tech-savvy and comfortable learning new systems
• Experience with short-term rental platforms (e.g., Hostaway, PriceLabs)
• Customer-focused mindset with strong problem-solving abilities

Preferred Qualifications

• Experience with Hostaway PMS and PriceLabs
• Background in the short-term rental industry
• Real estate or property management experience
• Social media marketing experience
• Experience with Canva
• Guest relations experience
• Familiarity with Google Workspace and Microsoft Office

Compensation, Benefits & More

Compensation: $19 - 21 per hour

Benefits:

• Paid time off (PTO, sick days, vacation)
• Flexible work schedule for the right candidate
• Additional workplace perks

Schedule:

• Thursday through Monday, 8:00 AM - 5:00 PM
• 30-40 hours per week (flexibility available)

Job Type: Full-time

Location: Fort Lauderdale, Florida (primarily remote role but must live in the area)