Workplace Exp Coordinator

Workplace Experience Coordinator

Pay Rate: $22-25/HR Hours: 8:00 5:00 pm M-F (1hr lunch) Location: 1500 NW 136th Avenue, Sunrise FL

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

What You'll Need:

Professional Experience: Required: Minimum 1 year in customer service role (client facing) Preferred: Minimum 1 year in meetings and events specifically High School Diploma or GED Required

Soft Skills (High Impact):

• Clear written and verbal
• Executive-level interaction
• Stakeholder expectation management
• Cross-functional coordination
• Organization & Time Management
• High-volume scheduling
• Multi-event prioritization
• Deadline discipline
• Detail orientation
• Problem-Solving
• Rapid troubleshooting during live events
• Risk identification and mitigation
• Contingency planning
• Customer Service Mindset
• Anticipating needs
• Professional composure under pressure
• Diplomacy in conflict resolution
• Must have English language oral and written proficiency
• Must be comfortable conducting tours and participating in campus wide activations as a host
• Must be comfortable wearing a uniform
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Strong organizational skills with an inquisitive mindset.

Technical Skills Required:

• Canva
• Microsoft Office Suite (Word, Excel, Outlook, One Note, Teams, Etc)
• Preferred: Tririga, Qualtrics, Si7 and Slack

Interview Process: 1-2 virtual and/or in-person interview

Summary: As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.