IT TECHNICIAN 2

Job Summary

This is a recruitment for an IT Technician II within the Client Services Division of the Governor's Technology Office. The position is based in Carson City, NV and working under the Service Desk Supervisor and Manager in Carson City. Also, the position provides support to all State agencies' employees supported by the Client Services group and is tasked with providing quality customer service by answering calls and providing one stop shopping for users by supporting desktop, network, hardware, and software issues. Additionally, this position may be responsible for installing, configuring, monitoring, and maintaining Windows based desktop PCs, laptops, PDA phones, NHP/MDC's tablets mobile hand-held devices, servers, network equipment, and peripherals across the entire state of Nevada. Also, incumbents may be charged with fixing PCs, monitoring the network, and assisting with Service Desk user support. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

Essential Qualifications

Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician I in Nevada State service; OR an equivalent combination of education and experience as described above.

Job Duties

Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations, tasks, security, and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary. Perform related duties as assigned. Under general supervision, incumbents perform journey level duties.

Knowledge, Skills, and Abilities

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level. Help Desk Support: Working knowledge of: computer hardware, software, peripherals, and current computer technology and trends; help desk applications as used for change/problem management. General knowledge of: commercially available operating systems and applications used by the agency; principles and practices of a computer system and peripheral devices as needed to operate and monitor a system; user password security principles and practices. Ability to: communicate with a higher level IT staff member and the user to facilitate resolution of computer problems; monitor inventory and request supplies; plan, layout, and record technical material in order to produce requested documents. Mainframe and Server Operations: Working knowledge of: computer hardware, software, peripherals, and current computer technology and trends. General knowledge of: data processing systems; job control language or system language; job recovery procedures; principles and practices of a computer system and peripheral devices as needed to operate and monitor a system; specific computer commands relative to an agency's computer system; user password security principles and practices. Ability to: communicate with a higher level IT staff member and the user to facilitate resolution of program/job quality problems; monitor inventory and request supplies; perform production set-ups to ensure jobs are run in accordance with production requests; plan, layout, and record technical material in order to produce requested documents; prioritize the workload; provide quality control of jobs in order to ensure jobs are run correctly; read and interpret job schedules and instructions; submit jobs using computer input devices.

Recruiter Contact Information : Darrell Morlan; View email address on click.appcast.io

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.

Benefits

Benefits include:

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP) .
• Vacation: Accrual of three weeks of annual leave each year.
• Sick Leave: Accrual of three weeks of sick leave each year.
• Holidays: 12 paid holidays per year.
• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication (Download PDF reader).
• Deferred Compensation: The State offers a voluntary Deferred Compensation Program .
• No Nevada state income tax.
• Public Service Loan Forgiveness: Eligible due to public sector employment.
• Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF) (Download PDF reader).

*** State Holidays The holiday schedule for State employees is established by the Legislature.

The following are legal holidays:

January 1.............................................. New Year's Day

Third Monday in January.................. Martin Luther King, Jr.'s Birthday

Third Monday in February................ Washington's Birthday

Last Monday in May........................... Memorial Day

June 19................................................ Juneteenth Day

July 4.................................................... Independence Day

First Monday in September.............. Labor Day

Last Friday in October....................... Nevada Day

November 11........................................ Veterans' Day

Fourth Thursday in November........ Thanksgiving Day

Friday following the Fourth Thursday in November...................... Family Day

December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255