Operations Analyst/Planner

Service Planner

The Service Planner will support the Service Operations team by maintaining service supply plans and ensuring customer return demand requirements are met. This role partners cross functionally with planning, production, repair operations, program management, and engineering teams to manage supply demand tradeoffs, inventory health, and service readiness.

Responsibilities include:

• Assisting the Service Operations team by maintaining service supply plans to support customer return demand
• Managing and maintaining system parameters including contracts, part numbers, bills of material, chaining, and material supplier data relationships
• Actively managing inventory shortages and excess, minimum stock levels, demand forecasts, and key performance metrics for monthly management review
• Partnering with production and factory teams to reduce excess inventory and coordinate with production planning on alternate parts and part numbers
• Collaborating with business units on demand and flexibility tradeoffs to ensure additional liabilities are evaluated carefully
• Working with the Planning team lead to evaluate capacity, material, and production constraints and determine tradeoff options
• Preparing weekly supply summaries by analyzing demand shortfalls and supply changes
• Liaising with Repair Operations to maximize timely use of refurbished material
• Supporting ramp planning with program managers and engineers from early stage sampling through production
• Coordinating product revision transition plans based on customer qualification schedules and supply availability
• Using SAP planning and buying capabilities to support supply related activities
• Managing purchase orders for service related products across repair and new build sites
• Providing analytical and systems support to the Service Planning team

Qualifications include:

• Bachelor's degree in Supply Chain, Industrial Engineering, Business Administration, Computer Science, Mathematics, Economics, or a related field, or equivalent work experience
• Seven or more years of experience in service planning, preferably using SAP
• Direct experience with service operations, spare parts planning, and customer support
• Strong communication, problem solving, teamwork, organizational, and quantitative skills
• Proven ability to document, automate, and improve processes across functions
• Advanced proficiency with Microsoft Office and Excel including formulas and pivot tables
• Experience with MRP systems and supply planning tools
• Ability to write Excel macros is a plus
• Excellent English reading, writing, speaking, and listening skills
• Highly organized, detail oriented, self starter, and collaborative with a strong sense of ownership
• Proactive mindset with willingness to take on additional responsibilities as the business grows

Tools and Technologies:

• SAP
• Microsoft Office and Excel
• Material Requirements Planning systems
• Customer Relationship Management systems such as SAP CRM or similar
• Service planning systems including Prophet by Baxter preferred
• Salesforce preferred