Senior Account Manager - Personal Lines

Description

At RPR Insurance , we're looking for a high-performing Senior Personal Lines Account Manager who thrives on building relationships, solving problems, and delivering an exceptional client experience. This is more than a service role. It's an opportunity to become a trusted advisor to a loyal client base within a fast-growing, team-first independent agency.

We don't just renew policies; we help clients Live Protected . And we do it in a culture built on collaboration, accountability, continuous growth, and winning together. If you're driven, detail-oriented, and energized by working alongside a high-performing team that values your expertise and invests in your success, you'll feel right at home here.

If you're ready for a role where your work matters, your voice is heard, and your career can grow - we'd love to connect.

IA Channel Experience Required

Responsibilities

What You'll Do
• You'll serve as an advisor and advocate for a portfolio of personal lines clients, ensuring each household receives proactive, exceptional service
• You'll manage renewals, coverage changes, and retention with confidence while leveraging your product knowledge to identify gaps, improve protection, and deliver peace of mind
• You'll leverage the tools available to you to offer options, add additional lines, and retain our existing book of business

Day-to-Day Responsibilities:
• Manage a book of personal lines business with attention and care
• Proactively review renewals and negotiate with carriers to ensure competitive coverage/pricing and present options to insureds
• Analyze coverage and compare/present options to insureds
• Build long-term client relationships through consultative conversations and responsiveness
• Assist clients with new policies, changes, and claims with empathy and urgency
• Educate clients on coverage options and risk prevention strategies
• Identify opportunities for cross-sell and rounding out accounts
• Partner with team, agency leadership, and underwriters to ensure smooth execution and high client satisfaction
• Remain current on carrier appetite, market trends, and technology tools
• Work with high-net-worth clients on their growing portfolio of assets
• Ask for Google Reviews and Life Insurance

Qualifications

What You Need
• 3+ years experience in an Independent Agency (IA channel), personal lines account management
• Deep knowledge of carriers, coverage forms, and rating practices
• Active P&C License
• Life License preferred
• Proficiency in the agency's management system, AMS360, and Microsoft Office
• Exceptional communication, organization, attention to detail, and follow-through
• Ability to manage renewals and retention strategies
• A genuine care for people - you enjoy Championing Relationships and Getting It Done right
• Experience working with insureds in the State of TN