Supervisor, Police Telecommunications

SUMMARY

Responsible for scheduling assignments and direct supervision of Police Telecommunications Operators and maintenance of official records of the Communications Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervise the day-to-day work assignments/schedules, including making work assignments and monitoring attendance; Monitor calls for services receipt, processing and assignment, to ensure consistency with goals and objectives; Responsible for daily maintenance of all routine and emergency “traffic” routed through the communications center; Interview and recommend potential new hires for employment; Train and assist in the evaluation of employee performance to ensure quality operations; Provide subordinates appropriate administrative and technical support; Listen and discuss problems with subordinates; investigate and resolve complaints against Telecommunications Operators; Substitute and perform the duties of the Telecommunications Operator when needed; Identify emerging problems and work for their resolution; Prepare and submit reports as required; Ensure compliance with relevant laws, policies, and procedures; and Document and schedule maintenance of all dispatch related equipment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

High School degree or equivalent required. Associate’s degree in criminal justice, management, or related field is required. Bachelor’s degree preferred. Intermediate Police Telecommunicator Certification, Texas Commission on Law Enforcement Standards and Education required. Field Training Officer and Instructor Certification preferred.

EXPERIENCE

Three (3) years police telecommunication experience including supervision and management experience is required.

KNOWLEDGE, SKILLS AND ABILITIES

Employees in this position will be scheduled to work rotating shifts in a 24/7 environment. Employees will be expected to work holidays, nights and/or weekends to meet staffing and scheduling requirements; Demonstrated ability to use computer and related software programs to support clerical and technical functions of the position; Must have supervisory skills; Must be able to define problems, collect data, establish facts, and draw valid conclusions; Must have the ability to function in stressful circumstances; Must have the ability to handle multiple tasks simultaneously; Must have the ability to provide quality customer service; Must be able to communicate effectively with individuals from diverse backgrounds; and Able to remain calm and courteous under stressful situations.

EEO STATEMENT

Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. Individuals with disabilities, who require special accommodations to interview, should contact View phone number on click.appcast.io. Contact: Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP, Interim Director of EEO and Compliance & Title IX Coordinator, Office of Equal Opportunity and Title IX, PO Box 667517, Houston TX, 77266-713, Phone: 718.8271 or View email address on click.appcast.io. #J-18808-Ljbffr Houston City College