Benefits & Eligibility Specialist

YOU MUST APPLY TO THIS LINK TO BE CONSIDERED:

This position assists individuals and families applying for Medical Assistance, Nutrition Assistance, and Cash Assistance programs. The role provides customer support in a call center or field office environment, guiding applicants through the interview and application process while ensuring accurate eligibility determinations.

New employees receive paid classroom and on-the-job training to build the skills needed to perform the work successfully.

Key Responsibilities:

• Provide professional and empathetic customer service by phone or in person.
• Conduct interviews and gather information to determine program eligibility.
• Enter and review information in multiple computer systems while assisting applicants.
• Explain eligibility requirements and connect applicants to appropriate resources.
• Maintain service standards for accuracy, timeliness, and customer support in a high-volume environment.

Skills That Support Success:

• Clear verbal and written communication.
• Customer service and active listening skills.
• Ability to navigate multiple computer systems and screens.
• Critical thinking and decision-making skills.
• Attention to detail and basic math skills.
• Ability to work independently and collaboratively in a team setting.

Helpful Background:

• Experience in customer service, call centers, case processing, or eligibility reviews may be helpful but is not required. 
• A High School Diploma or GED may support success in this role.

Pre-Employment Requirements:

• Background and reference checks are required.
• Employment eligibility verification through E-Verify.
• Some positions may require a valid driver’s license if driving is required for State business.

YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: