Sales & Service Manager

Sales & Service Manager

Job Category: Leadership

Requisition Number: SALES004341

Griffin YPS

96 Etheridge Mill Rd.

Griffin, GA 30126, USA

Job Details

Description

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees.

What You Will Be Doing

As the Sales and Service Manager for Yancey Engineered Solutions, you will lead our sales, logistics, and field service teams. You will be responsible for providing a safe workplace and developing a "Safety First" culture, hiring and developing employees, and addressing employee issues. The Service Manager must address employee and customer complaints in a timely manner, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer following.

Primary Responsibilities

• Recruiting, hiring and training of all logistic and field service personnel.
• Safety.
• Field Service.
• Warranty field service.
• Coordinating outgoing new packages.
• Coaching.
• Performance reviews.

Additional Responsibilities

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For

To be successful in this position you should have prior experience as a Service Manager in a similar industry, possess strong problem solving skills and a strong focus on customer service. You should be able to lead by example and act as mentor, motivator, and director to those that report under you.

Education/Experience

• High school diploma or equivalent required.
• Bachelor's Degree from a four year college or university or related equivalent experience preferred.

Required Qualifications/Skills

• Minimum of 3 to 5 years of experience.
• Possess the necessary problem-solving skills to meet the needs of our customers and employees.
• Excellent people skills with customer service experience.
• Excellent organizational and communication skills.

Preferred Qualifications/Skills

• Specific industry experienced desired or an equivalent college degree.

Values

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.