Hospice Scheduler - Irving, TX

Lead Scheduler

The Lead Scheduler's primary function is to facilitate scheduling of home visits for the field staff each day and assisting with the coordination of patient care. Ensuring geographic scheduling to reduce drive time and to enhance staff satisfaction and patient care. This position will lead the other schedulers and act as a point of contact for the scheduling team.

Essential Job Functions:

• Work with intake to push patients to scheduling status as quickly as possible to allow for accurate staffing
• Schedule all Starts of Care/Evals and Urgent PRN needs
• Monitor the other schedulers for accuracy with plotting scheduling communication notes, scheduler progress throughout the day, monitor referral log for updates on patients and keep statuses updated
• Ensures geographic scheduling to reduce drive time and to enhance staff satisfaction and patient care. Schedules all new referrals to the appropriate clinician based upon location of the patient and clinician availability.
• Monitor reports for accuracy, correction, notify BCM of concerns for: orphan docs, billing needs, scheduling deviation report, past due visit for consents/NOMNC
• Monitor territory status and staffing needs; meet with the BCM and scheduling team daily to determine daily needs
• Updates SOC board and goals weekly with office staff
• Monitors scheduling chat for urgent clinical needs
• Participates in case conference bi-monthly and provides scheduling updates and needs as well as pulls case conference recert list and sends to staff bimonthly
• Maintains and creates on-call schedule for clinical staff monthly (sign off to be done by the BCM)
• Notify BCM of RN PT CM case numbers, growth patterns, concerns for staffing needs as well as assists BCM as needed with any pilots or special projects
• Assist authorization to prevent MV due to auth concerns
• Follow-up on outstanding orders, documentation, consents, NOMNCs, as needed daily
• Rearrange clinical schedules and reassign visits as needed daily
• Coordinate and communicate with PCCs on any new patient need
• Assist PCC with DME orders and refer patients to mobile docs when requested

Position Qualifications:

• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order.

Skills Required:

• Ability to organize, prioritize and multi-task
• Organized and resourceful self-starter, strong ability to work in a team
• Excellent observation, verbal, written and interpersonal communication skills