Receptionist (Home Office)

SUMMARY:

Acts as a receptionist and telephone attendant by greeting visitors and relaying incoming phone calls to the proper department or individual.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answers telephone and routes calls promptly.
• Greets all visitors courteously, determines their needs, and contacts the proper person/department.
• Monitors pick-up and delivery of FedEx packages.
• Monitors and controls rear dock door for all deliveries.
• Enters basic data into spreadsheets.
• Provides support for other departments (preparing mailings, sorting, etc.).
• Trains and schedules relief operators for breaks, lunch, and paid time off.
• Provides excellent customer service to all external and internal customers and maintains a good working relationship with field and Home Office personnel.
• Performs other duties as assigned.

EDUCATION AND EXPERIENCE

QUALIFICATIONS

• Must have excellent customer service skills.
• Must have courteous, efficient telephone manner and ability to complete prompt routing of calls.
• Must have interpersonal skills to deal effectively and politely with visitors/customers in person and on the phone.
• Ability to operate a computer and Microsoft Office software.
• Ability to add, subtract, multiply, and divide.
• Must have professional appearance, grooming, and dress consistent with desired corporate image.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee frequently is required to stand; walk; and use hands and fingers to handle, or feel. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. Can be noisier due to conversations, phone calls, office and environmental equipment.

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