Assistant Front Office Manager

Job Description

Job Description

Job Summary:

We are seeking a highly motivated and service-oriented Assistant Front Office Manager to join our prestigious 5-star hotel in Los Angeles. The ideal candidate will support the Front Office Manager in overseeing all front desk operations, ensuring exceptional guest service, and leading a team of front office professionals. This role is key to maintaining the luxury service standards our guests expect and deserve.

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Key Responsibilities:

· Assist in managing daily front office operations, including check-in/check-out procedures, guest inquiries, and room assignments.

· Supervise, coach, and motivate front office staff to deliver exceptional service in line with hotel standards.

· Resolve guest complaints and handle escalated issues with professionalism and efficiency.

· Collaborate with housekeeping, concierge, and other departments to ensure seamless guest experiences.

· Maintain accurate records of room availability, guest accounts, and billing processes.

· Ensure compliance with all hotel policies, procedures, and brand standards.

· Assist in scheduling staff, managing payroll, and conducting performance evaluations.

· Support training and onboarding of new front office team members.

· Monitor lobby appearance and ensure the environment reflects the hotel’s luxury brand image.

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Qualifications:

· Minimum of 2 years of supervisory experience in a front office role within a luxury or 5-star hotel.

· Degree or diploma in Hospitality Management or related field preferred.

· Excellent communication, leadership, and customer service skills.

· Strong problem-solving abilities and attention to detail.

· Proficiency in property management systems (e.g., Opera, ALICE, PMS) and Microsoft Office.

· Ability to work flexible hours, including evenings, weekends, and holidays.

· Fluency in English required; additional languages a plus.