Parts & Service Support Representative - Remote, Eastern U.S.

BUILT TO CONNECT

Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most innovative products for the industries we serve. Leveraging innovative solutions and technologies, we serve customers all over the world.

LOCATION

This role is remote, requires up to 85% travel, and will support the Eastern U.S.

ABOUT THE POSITION

Promotes/sells/secures orders from existing dealers and prospective customers through a relationship-based approach for Parts and Service. Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs. Promotes the purchase, safe operation and proper use of factory original parts and equipment.

KEY DELIVERABLES

Establish meaningful relationships with existing and new customers. Develop and implement sales strategies to align with Astec’s goals. Communicate with customers regarding equipment performance issues associated with parts, service, and new equipment. Assist with the training for existing and prospective customers. Maintain written and electronic sales-related lead, contacts, referrals and communicating information to the correct department.

KEY ACTIVITIES & RESPONSIBILITIES

Establishes, develops, and maintains business relationships with current customers and prospective Customers in the assigned territory/market segment to generate new business. Plans and organizes personal sales strategy and goals by maximizing the Return on Time Investment for the territory/segment aligning goals with parts and service goals. Works with distributors and/or end users to productively apply, promote and sell parts, service and equipment. Makes telephone calls and in-person visits, presentations, and training to existing and prospective customers; on parts and service for Astec distributors and direct customers with appropriate follow up and follow through as needed. Writes timely reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Helps factory coordinate service bulletins and marketing campaigns with dealers and customers for Astec equipment in area. Coordinates all sales activities with factory, Parts Sales Manager, Service Manager, Territory Sales Managers, as well as dealer product support personnel. Travels customarily and regularly throughout territory including frequent weeklong stays. 75-85% travel required. Other duties as assigned by management. Proficient in promoting safe and healthy work environment. Adheres to established company policies and procedures paying special attention to safety regulations. Wears personal protective equipment in accordance with training guidelines. Maintain cleanliness in designated workspace by practicing 6S principles to reduce safety risks. Attend a weekly department safety meeting. TO BE SUCCESSFUL IN THIS ROLE, YOUR EXPERIENCE AND COMPETENCIES ARE: Minimum high school diploma or General Education Degree (GED) required; four-year college degree preferred. Must be able to read and interpret engineering drawings and schematics, particularly as it relates to parts books. Sales experience with emphasis on heavy equipment parts sales a plus. Knowledge of products, applications, services, markets, troubleshooting, repair and/or maintenance of heavy construction equipment a plus. Ability to work satisfactorily as a team member and work with all levels of employees. Strong interpersonal skills and communication skills (both verbal and written) required. Excellent customer-relations skills. Ability to operate or be trained to operate heavy roadbuilding equipment if necessary. Ability to proficiently operate a personal computer and be familiar with Microsoft Office Suite software applications. Ability to set, adjust and change daily priorities. Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned. Must be self-motivated. Good organization and time-management skills. Willingness to accept responsibility and take on new challenges. Ability to exercise discretion and independent judgment on a customary and regular basis. Adept at problem solving.

TRAVEL REQUIREMENTS

75-85 % of travel, regional, international.

OUR CULTURE AND VALUES

Continuous devotion to meeting the needs of our customers Honesty and integrity in all aspects of business Respect for all individuals Preserving entrepreneurial spirit and innovation Safety, quality and productivity as means to ensure success

WORK ENVIRONMENT

OFFICE

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MANUFACTURING ENVIRONMENT

Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order. #J-18808-Ljbffr Page Mechanical Group, Inc.