Business Systems Analyst

Business Systems Analyst - Capacity ManagementLocation: Buffalo, NY - 14203 (Hybrid Preferred, Open for Remote)Pay range: $35-40/hrSkill Set: Project Management, Capacity Reporting, Team CommunicationsOverview:We are seeking a highly motivated Business Systems Analyst IV to support and mature the Enterprise Capacity Management Program. This role will operate as a key contributor within the program function that coordinates capacity and demand visibility across decentralized technology domains. The ideal candidate will drive cross-domain reporting, governance coordination, and analytics development to enable enterprise-wide visibility into capacity utilization, risks, and forward-looking demand. This position plays a critical role in supporting leadership decision-making by ensuring consistent, actionable, and data-driven capacity insights are delivered through established governance forums.Primary ResponsibilitiesProgram Coordination & Reporting:Partner with technology domain teams to collect and align capacity and demand-related inputs, including utilization trends, forecasts, risks, and constraintsAggregate domain-level data to produce a consolidated enterprise capacity view for leadership and governance forumsDevelop and maintain standardized reporting templates, dashboards, and artifacts to ensure consistency across domainsSupport the evolution of enterprise capacity reporting frameworks and KPIsGovernance & Meeting Facilitation:Coordinate and facilitate capacity management working group sessions and governance forums (e.g., Senior Working Group, Steering Committee)Prepare and present capacity reporting materials, including executive summaries, risk insights, and decision support contentTrack meeting outcomes, decisions, and follow-up actions to ensure program continuity and accountabilityAnalytics & Insights:Analyze capacity data to identify trends, risks, constraints, and opportunities for optimizationSupport development of operational analytics strategies, KPIs, and reporting metrics to measure program maturity and performanceEnable data-driven decision-making by producing clear, actionable insights for stakeholdersStakeholder EngagementCollaborate with infrastructure domain leads, enterprise monitoring teams, and architecture stakeholders to gather and validate reporting inputsFacilitate discussions to align on reporting expectations, data availability, and governance requirementsSupport cross-functional efforts to improve capacity management practices and reporting maturityProgram Support & Continuous Improvement:Assist in refining capacity management standards, processes, and reporting structuresIdentify gaps in reporting, data quality, and process consistency, and recommend improvementsSupport onboarding of new domains into the capacity management program and reporting cycleRequired Qualifications:Bachelor's degree in information systems, Computer Science, Business, or related field (or equivalent experience)5+ years of experience as a Business Systems Analyst, Data Analyst, or similar roleExperience working in enterprise IT environments, preferably with infrastructure, monitoring, or operations teamsStrong ability to analyze, aggregate, and interpret data across multiple sourcesExperience supporting governance forums and executive reportingPreferred Qualifications:Experience with capacity management, observability, or enterprise monitoring platformsFamiliarity with capacity planning, forecasting, and demand management conceptsExperience developing dashboards and analytics (Power BI, Tableau, Excel, etc.)Knowledge of industry frameworks (e.g., ITIL, NIST, FFIEC) related to capacity and availabilityKey Competencies:Strong analytical and problem-solving skillsExcellent communication and stakeholder managementAbility to operate in a cross-functional, matrixed environmentThe Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.