BUSINESS DEVELOPMENT REPRESENTATIVE

Job Description

Job Description

Position: Business Development Representative

o Receive inbound phone calls and online inquiries for the Service Departments of all Murphy Auto Group dealerships

o Respond quickly and answer all customer questions to secure service appointments

o Schedule service appointments as instructed and maintain customer records

o Execute reminder calls to ensure industry leading customer show rates for set appointments

o Execute missed appointments calls to reschedule when applicable

o Maintain client relationships by identifying sales leads among new and existing customers

o Collect and track all guest information as directed and record it appropriately into the BDC database

o Execute warranty and recall communications on behalf of dealerships

o Prospect for repeat customers within dealership databases and conduct outbound cold calls to secure appointments

o Follow all company directives regarding the National Do Not Call List and the Privacy Act

o Use precise scripts provided by the dealership when responding to guest inquiries and issues to satisfy the dealership and manufacturer goals

o Project a warm and helpful approach while answering queries and providing general or related vehicle sales and service information

o Maintain and communicate to our guests a high level of product and inventory expertise

o Maintain knowledge of and communicate sales specials and promotions

o Work together with other Sales & Service BDC Representatives in a team-based atmosphere

o Communicate with dealership management or front-line workers on behalf of guests

o Attend departmental and dealership meetings; perform additional tasks as directed by management

o Other duties as assigned