Business Systems Analyst, HCM Operations

Job Title: Business Systems Analyst, HCM Operations Location: USO-Information Tech Services Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 298856 About Us The University System of Georgia (USG) is comprised of 25 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell. Location & Attendance This role is based at the Information Technology Services (ITS) office in Athens, Georgia, 2500 Daniels Bridge Road. Onsite attendance is required five days a week; remote work is not offered. This is a permanent, full‑time position. Candidates must reside in the state of Georgia or be willing to relocate to Georgia. Please note that we do not provide visa sponsorship or support visa transfers for this position at any point in time. Applicants must be legally authorized to work in the United States. Job Summary This professional position involves project and end‑user support of administrative information systems. Business Systems Analysts ensure that service goals and objectives are achieved within time, budget, and with a holistic approach to application integration. The role focuses on production and project support for the Recruitment and Performance Management modules within PeopleSoft HCM, including planning activities aligned with strategic and operational initiatives. Essential Duties and Responsibilities Serve as primary SME, providing functional support to end users on PeopleSoft Recruitment and Manager Self Service modules within the PeopleSoft Human Capital Management (HCM) System. Serve as backup support analyst providing functional support to end users on PeopleSoft Human Resources module within core application systems. Work with other subject matter experts to support the integration of various application systems between multiple core systems. Troubleshoot and resolve application issues requiring high‑level business expertise. Assist in the analysis of requirements, design, and development of solutions that meet business needs. Participate in the documentation of functional requirements, system design specifications, use cases, workflow diagrams, and interface designs. Work closely with senior Business Systems Analysts to assist in the development of custom solutions and fixes. Provide 24/7 on‑call rotational support of applications. Participate in testing strategy implementation, preparing test cases and scenarios. Perform system testing and assist institutional constituents in user acceptance testing as applicable. Support the change control process and associated tools to fully document and manage application changes. Provide content and identify areas requiring change for end‑user documentation (e.g., Business Process, training, known issues, release notes). Ensure requirements are defined for any changes. Analyze impact of changes and resolve conflicts. Document modifications and work with technical analysts to deliver application program modifications and improvements to end users. Participate in upgrade, patch, and fix analysis and system testing. Provide end‑user training. Participate and lead inter/intra departmental business process improvement initiatives. Attend relevant training seminars as permitted by workload and budget constraints. Participate in organization or system‑provided training regarding changes in administrative services law, rules, and regulations. Other duties as assigned. Customer Service Maintain a consistent, high quality, customer‑focused orientation when developing and supporting services for both internal and external users. Treat customers, staff, and co‑workers with respect, courtesy and tact; listen well and maintain a professional relationship. Communicate with customers and obtain all required information necessary to determine and address their specific needs; tactfully explain how organizational computer system functions apply to them. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems and questions. Communications Requires good interpersonal communication skills to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Good written communication skills are also required for writing reports and business correspondence. Other Skills and Abilities Must be flexible, well‑organized, and team oriented. Must be able to work on a schedule that includes nights, weekends or holidays when required to address escalated issues. Required Qualifications Educational Requirements Bachelor's degree required. Equivalent combination of education and experience may be considered. Required Experience Over three years of related experience. Preferred Qualifications Solid understanding and progressive work experience as a functional analyst supporting a complex human resources information system. Minimum of three (3) years current, hands‑on experience working with an integrated application. Minimum of one (1) year of end‑user support experience (higher education or government setting preferred). System application upgrade and implementation experience. Ability to analyze SQL scripts that will be run against the Oracle database. Ability to explain functional concepts to business stakeholders. Ability to work with diverse groups within the University System. Ability to work with customers in gathering requirements. Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with the University System Office, confirmation of credentials and employment history, and, if applicable, a satisfactory credit check. Offers are made subject to applicable federal and state laws and the policies of the Board of Regents of the University System of Georgia. Equal Employment Opportunity The University System Office is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It recruits, hires, trains, promotes, and educates persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws. Background Check Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Credentials and employment history stated in the application are also subject to verification. For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. #J-18808-Ljbffr Inside Higher Ed